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‎04-24-2020 11:35 PM

HP Recommended
Product: HP Laptop 14-bs0xx
Operating System: Microsoft Windows 10 (64-bit)

my laptop is connected to a wifi. but when i go online, it only says can't connect to server. but if i turn on my laptops hotspot. the devices that is connected to my laptops hotspot doesn't have a problem connecting to the internet.

1 REPLY 1

‎04-25-2020 04:19 AM

HP Recommended

Hi

This seems to be a config problem.

 

So if you do 3 pings, and post the results please...

The adapter...

C:\>ping 127.0.0.1

Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

The GateWay (mine is 192.168.0.1 but some are 192.168.1.1)

C:\>ping 192.168.0.1
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

 

Finally the Internet Beacon...

C:\>ping 13.107.4.52

Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

 

The GateWay address and then DNS Server numbers are also important....

C:\>ipconfig -all

Description . . . . . . . . . . . : Realtek RTL8723BE 802.11 bgn Wi-Fi Adapter
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IPv4 Address. . . . . . . . . . . : 192.168.0.11(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : 25 April 2020 09:59:03
Lease Expires . . . . . . . . . . : 26 April 2020 09:59:58
Default Gateway . . . . . . . . . : 192.168.0.1
DHCP Server . . . . . . . . . . . : 192.168.0.1
DNS Servers . . . . . . . . . . . : 8.8.8.8
1.1.1.1

 

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