04-11-2017 05:48 PM
I have been printing without issue for 6 months, but now it is saying the printer is offline. No changes on my side and I even tried the setup wizard on the printer again, went through the app setup a few times, unplugged the printer from the wall and still no success. Any suggestion would be appreciated.
04-12-2017 04:14 PM
Let me take a moment to thank you for posting on the HP Support Forums.
I understand that you have an HP Officejet Pro 8610 e-All-in-One Printer connected to a Windows XP computer and the printer appears to be offline. I read that there were no changes made. You have run the setup wizard and the issue persists. I appreciate the steps you have performed and have certainly done a good job.
I would like to know the following information to assist you better:
- Is the printer connected via USB, wirelessly or through a wired network?
- Is the printer able to make a copy? If yes, then it indicates that the printer hardware is alright.
Meanwhile, I recommend you to perform the following steps to isolate the issue and arrive at a fix:
- Please download and run the HP Print and Scan Doctor software. This is a free tool for Windows to help resolve printer driver related issues.
I sincerely hope this fixes the issue. Let me know. Good luck!
I am an HP Employee
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