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Anton83
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Message 1 of 8
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Lost USB receiver

HP Recommended
keyboard and mouse hp 800
Microsoft Windows 10 (64-bit)

Hello. I lost USB receiver from keyboard and mouse hp pavilion 800 (s/n [Personal Information Removed]). How can I solve this problem? Thank you!

7 REPLIES 7
Prométhée
Level 16
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Message 2 of 8
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Hello
do you know if this model uses a 'universal' dongle
It is rather new, some keyboard / mouse models can have a usb dongle, replaceable, or conversely, use another keyboard of the same type with the same receiver
But for many model if the dongle is lost, everything needs to be replaced
In any case, you will have to contact the hp service in your country.

 


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Anton83
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Hello. I dont know what his model uses a dongle. How can I know it?

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Prométhée
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Message 4 of 8
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https://store.hp.com/FranceStore/Merch/Product.aspx?id=4CE99AA&opt=ABF&sel=ACC

 

It's This one ? It is not specified, you have a contact number for the hp store for your country? Call if possible, they are more "qualified" than me to answer that, I think!

 


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Anton83
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Yes, it's mine. Ok, I will try to call hp store in my country. Thank you!

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Anton83
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Hello. I called HP service center in my city, but they coudn't help me and answer my question. They don't I know if it is possible to solve this problem.

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Prométhée
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Message 7 of 8
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Curious
If even hp can't answer you, it will be difficult
For me, I would say that if you can't find the answer easily, it's not possible
I will try to ask if someone from hp can help here


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KrazyToad
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Message 8 of 8
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@Anton83

 

If you lose the dongle, the complete Keyboard / Mouse Kit needs to be replaced

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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