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‎02-21-2021 01:02 PM

HP Recommended
Product: HP 255 G7
Operating System: Microsoft Windows 10 (64-bit)

Hi firstly i know I am operating Windows 10 but not 100% sure it is 64 bit. My problem I was working on laptop via wifi fine, then there was an update to citrix qorkspace hich I use for work so I downloaded it, next the screen went blank and a message came up fix stage 1, 2 & 3. When the laptop restarted I had no wifi adapter. I am currently wired via ethernet cable but my offer does not have acces to the router so need to use wifi. When I try to fix via trouble shooter I get option to connect to wifi but it says compute r will restart in 5 mins, I cant connect, and then it restarts. Where I use to have wifi signal I now have a world shape, any ideas how i Get my wofi option back

 

1 REPLY 1

‎02-22-2021 03:28 AM - edited ‎02-22-2021 03:28 AM

HP Recommended
Right-click on the device and click Uninstall. Restart the computer and check if the issue persists.
aessuccess.org login
Follow the below steps:
  1. Type troubleshooting in the search bar.
  2. Select Troubleshooting.
  3. Select View all on the top left corner.
  4. Click on Network Adapter.
  5. Follow the on-screen instructions to run the troubleshooter.
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