cancel
turn on suggested results
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Locked It has been a while since anyone has replied. Simply ask a new question if you would like to start the discussion again.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
MICKIE71
New member
2 0 0 0
Message 1 of 2
345
Flag Post

Solved!

MY OFFICE JET PRO 860 IS LOCKED BY THE ADMINISTRATOR - WHICH CAN ONLY BE ME - HOW DO I UNLOCK IT????

‎05-06-2021 02:12 PM

HP Recommended
Product: OFFICE JET PRO 8620
Operating System: macOS 10.15 Catalina

I HAVE JUST CHANGED MY ROUTER BUT UNABLE TO REPROGRAMME MY PRINTER AS IT TELLS ME THE ADMINISTRATOR (ME) HAS LOCKED THIS FACILITY UP - HOW DO I CHANGE THE ROUTER SETTINGS?

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions
sandytechy20
HP Support Agent
HP Support Agent
32,964 25,518 1,686 1,899
Message 2 of 2
Flag Post

‎05-11-2021 02:30 AM

HP Recommended

@MICKIE71

 

Welcome to the HP support community.

 

As you have tried all the steps to fix the issue and the issue still persists, I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

 

I hope this helps resolve this issue completely.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1
sandytechy20
HP Support Agent
HP Support Agent
32,964 25,518 1,686 1,899
Message 2 of 2
Flag Post

‎05-11-2021 02:30 AM

HP Recommended

@MICKIE71

 

Welcome to the HP support community.

 

As you have tried all the steps to fix the issue and the issue still persists, I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

 

I hope this helps resolve this issue completely.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation