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MICKIE71
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Message 1 of 2
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Solved!

MY OFFICE JET PRO 860 IS LOCKED BY THE ADMINISTRATOR - WHICH CAN ONLY BE ME - HOW DO I UNLOCK IT????

HP Recommended
OFFICE JET PRO 8620
macOS 10.15 Catalina

I HAVE JUST CHANGED MY ROUTER BUT UNABLE TO REPROGRAMME MY PRINTER AS IT TELLS ME THE ADMINISTRATOR (ME) HAS LOCKED THIS FACILITY UP - HOW DO I CHANGE THE ROUTER SETTINGS?

1 REPLY 1
sandytechy20
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@MICKIE71

 

Welcome to the HP support community.

 

As you have tried all the steps to fix the issue and the issue still persists, I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

 

I hope this helps resolve this issue completely.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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