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Jummat
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Message 1 of 2
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Missing Drivers

HP Recommended
HP-24-G014
Microsoft Windows 8.1 (64-bit)

I downgraded my Windows 10 to windows 8.1, since then my wireless connection and sound stopped working

the wifi is not working and other drivers too.

1 REPLY 1
Paul_Tikkanen
Level 21
Level 21
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Message 2 of 2
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HP Recommended

Hi:

 

I'm not sure why the sound quit working.  W8.1 should have installed the audio drivers.

 

In any event, the product specs for your model indicate that it comes with the Realtek HD audio system, so accept the agreement, download and install the 2nd driver on the list.

 

http://www.realtek.com.tw/Downloads/downloadsView.aspx?Langid=1&PNid=24&PFid=24&Level=4&Conn=3&DownT... Definition Audio Codecs

 

Wireless:

 

This package contains the driver installation package for the Realtek RTL8723BE/RTL8188EE wireless LAN Controller in the supported notebook models running a supported operating system.

 

http://ftp.hp.com/pub/softpaq/sp79501-80000/sp79676.exe

 

Bluetooth:

 

This package contains the driver installation package for the Realtek Bluetooth in the supported notebook/laptop models running a supported operating system.

 

http://ftp.hp.com/pub/softpaq/sp79501-80000/sp79675.exe

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