cancel
Showing results for 
Search instead for 
Did you mean: 
toml01
New member
1 0 0 0
Message 1 of 2
293
Flag Post

Missing Wireless Mouse dongle

HP Recommended
ENVY 23-d038c
Microsoft Windows 10 (64-bit)

I am having intermittent problems with one click switch on my MG-0982 wireless mouse.  When I look for a new mouse, it comes with a USB dongle for wireless.  BUT, while the present mouse is functional, I do NOT have a USB Dongle pluged into any of my USB ports, either side or back.  What is my mouse connecting to, and how do I get a new mouse to connect to it?

1 REPLY 1
A4Apollo
Retired
Retired
17,747 17,730 1,301 2,076
Message 2 of 2
Flag Post
HP Recommended

Hey there! @toml01,


Thank you for visiting the HP Forums! A great place where you can find solutions for your issues with help from the community!


I understand that you have issues connecting the wireless mouse to your PC.

 

Don't worry I'd like to help you out.

 

Did you make any changes to the wireless mouse?

 

Is the other wireless mouse turned on?

 

Do you get any error when connecting the wireless or wired mouse on your PC?

 

Can you please explain the issue in brief as I did not understand your complete query.

 

As you mentioned that when you search for the wireless mouse you are getting the wireless mouse which is not connected to your PC.

 

Try Re-syncing the keyboard and mouse connection for receivers.

 

If the first wireless mouse is not set to default you might get this error.

 

Try making the 1st mouse as default and check if it helps.

 

In the search box type devices and printer, open devices and printer select the wireless mouse which you want to make it as default.

 

Right click on the wireless mouse and select set it as default. Now check if you get the same error.

 

If the issue still persists uninstall the wireless mouse from device manager and check if it helps.

 

1.Using the search box on the taskbar, search for and open Device Manager.

2.In the Device Manager window, double-click mice and other pointing devices, right-click the name of the wireless mouse and then select uninstall.

3. Restart your PC.

 

The drivers should automatically get installed once you restart your PC.

 

 

Refer this article to further troubleshoot wireless mouse issues with your laptop.


 
Let me know how it goes!
Have a great day! 🙂

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

                                                                                                                  

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

A4Apollo
I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation