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Jenspin
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Message 1 of 6
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Missing wireless icons.

HP Recommended
Phoenix Envy
Microsoft Windows 10 (64-bit)

Recently had issues with blue screen, seems to be solved,but now missing wireless icons,not on task bar or hidden, not in system under internet connections or in the notifications section, have tried shutting down restarting PC, removing some recently installed apps, uninstalling some windows updates. Have also went into the taskbar and restarted windows explorer, none of this has worked. I do have internet through an ethernet cable but would prefer to have wireless.Have backed up all files etc, thought about doing a complete reinstall but dont want to lose my Security package or my Microsoft office.Please help  thank you.

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CF4
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Message 2 of 6
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Hi

Could you please expand on the

MAKE, MODEL, OS and SKU?

WinKey + R and type msinfo32 then look at line 9 for the SKU.

 

Results for " Phoenix Envy" (309)

 

The we can target the help accordingly.

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Jenspin
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Hi thanks for replying. Here is the info requested. Make Hewlett Packard. Model- hp-1335ea,OS Microsoft Windows 10 home.SKU C5V41EA#ABU

Hope you can help. Thanks

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CF4
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HP Recommended

Hi

 

You have a HP ENVY Phoenix h9-1335ea Desktop PC upgraded to W10.

https://support.hp.com/gb-en/product/hp-envy-phoenix-h9-1300-desktop-pc-series/5295991/model/5316192...

 

Sometimes the WiFi falls by the wayside.

 

638403-001Wireless LAN - Flamingo, Halfmini 802.11bgn 1x1
NO LONGER SUPPLIED
690980-001
Wireless LAN - RA Flamingo2 BGN 1x1 

 

https://support.hp.com/gb-en/product/hp-envy-phoenix-h9-1300-desktop-pc-series/5295991/model/5316192...

 

Figure : Wireless card - top view
Wireless card - side view
  • Interface type: PCI-e half-length mini card
  • Data transfer speeds: up to 150 Mbps
  • Transmission standards: 802.11 b/g/n
  • Supported antenna connections: 1
  • Operating band: 2.4 GHz
  • Supported security protocols:
    • WPA
    • WEP

I suspect that the adapter is no longer supported, and you consider a replacement.

 

If you can try and locate the adapter in msinfo32

 

With a make it may be possible to track down drivers...

 

msinfo32.png

 

 

 

 

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Jenspin
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Message 5 of 6
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Hi,

thanks for your reply, I see that you are recommending I get a new Wireless card, woudl that be available to purchase from Hp site? Can I fit that myself?

Also you asked if I could locate the adaptor in msinfo32, I did try that,and am struggling a bit with it, it looks as if there are 13 adapters within the network adapter page, 10 have drivers, but not sure which one i need? Sorry am  bit of  a technophobe really.

Ann

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CF4
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Hi

 

The links are to manuals that show and explain the procedure.

 

A replacement may be bought from a REPUTABLE supplier, like HP or a local specialist.

 

AND

 

We are upgrading our website

If you experience errors during this time, please try again later. 

 

so my answer is quite poor actually.

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