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arthur_38-
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Message 1 of 6
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Mouse Connectivity

HP Recommended
All In One PC
Microsoft Windows 8.1 (32-bit)

My HP wireless mouse loses connectivity after my HP All in One computer goes to sleep and I go to restart. 

5 REPLIES 5
praveen196
HP Support Agent
HP Support Agent
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Message 2 of 6
Flag Post
HP Recommended

@arthur_38 Welcome to HP Community!

 

Please provide the product number.

 

Note: Please ensure the complete product name/number for a quicker response from the community, as we need to know what we are dealing with to provide an accurate solution: 

 

Click here for steps on finding the information we need!

 

Remember: Do not share any of your personal information such as serial, phone number, email ID, etc.

 

http://support.hp.com/us-en/document/c03754824

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

 

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arthur_38-
Author
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Message 3 of 6
Flag Post
HP Recommended

Product # W2Q00AA

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praveen196
HP Support Agent
HP Support Agent
10,488 10,467 476 764
Message 4 of 6
Flag Post
HP Recommended

@arthur_38

 

Thank you for the information.

 

Try updating the computer, this will install the latest updates -

 

Step 1 Windows Updates -

1) In the search box, type, and open Windows Updates.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

 

Step 2 Install updates using HP Support Assistant

  1. In the search box, type, and open HP Support Assistant. 
  2. Check for updates. 
  3. If the updates are available, click on install and restart the computer.  

Note: If you do not have HP Support Assistant installed, Click here to download the same.

 

Have a nice day!!

 

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arthur_38-
Author
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Message 5 of 6
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HP Recommended

Thank you. Unfortunately it didn't resolve the issue

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praveen196
HP Support Agent
HP Support Agent
10,488 10,467 476 764
Message 6 of 6
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HP Recommended

@arthur_38

 

I understand your concerns.

 

In that case, I would suggest you conatct our phone support and check. They will help you.

 

Here is how you can get in touch with phone support.

 

 

1)Click on this link - www.hp.com/contacthp/

 

2)Select the product type.

 

3)Enter the serial number of your device or select let HP detect your product option.

 

4)Select the country from the drop-down.

 

5)You should see the HP phone support number or Chat option listed.

 

We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue. 

 

Have a nice day!!

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