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That1CountryGrl
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Message 1 of 2
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Mouse USB connector

HP Recommended
Microsoft Windows 10 (32-bit)

Hi, I'm new here so please bear with me. I know I have Windows 10, but I'm not sure on the bit type. My wireless mouse wasn't working when I got to work today. It was working fine when I left Saturday. I tried all the suggestions I found through these forums, etc. I put in new matching batteries, I rebooted the computer. I uinstalled and then it automatically re-installed the drivers. I am at a loss, unless it is just broken. It is actually clickable, and I can right click and open the menu, it just won't move and I can't see it on the screen. The laser at the bottom of it, is no longer visible. Is the mouse broken? SEcondly, I was going to order a new mouse from HP but they all show to come with the external USB connector for the mouse. I do not see this on my computer anywhere, I think it is build in. Can someone tell me where this USB is or if I have one on my model computer. It is a 23-k010 all in one. I have looked all over it and do not see one. Thanks so much for any help and answers.

1 REPLY 1
ckandm
Level 2
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Message 2 of 2
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HP Recommended

Hi That1CountryGrl,

 

If your computer is an Envy Recline 23-k010 TouchSmart All-in-One Desktop PC, it has four USB ports.   They are located on the right side of the PC.

 

Here is a link to the product specifications page.

https://support.hp.com/us-en/document/c03934904

 

Scroll down to the "I/O Ports" section and click on the "+" sign next to the "Right I/O Ports" header.  It will open up a picture that shows you where each of the USB ports is located.

 

Hope that helps!

I work for HP in the Personal Systems organization.
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