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That1CountryGrl
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Message 1 of 2
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Mouse USB connector

HP Recommended
Microsoft Windows 10 (32-bit)

Hi, I'm new here so please bear with me. I know I have Windows 10, but I'm not sure on the bit type. My wireless mouse wasn't working when I got to work today. It was working fine when I left Saturday. I tried all the suggestions I found through these forums, etc. I put in new matching batteries, I rebooted the computer. I uinstalled and then it automatically re-installed the drivers. I am at a loss, unless it is just broken. It is actually clickable, and I can right click and open the menu, it just won't move and I can't see it on the screen. The laser at the bottom of it, is no longer visible. Is the mouse broken? SEcondly, I was going to order a new mouse from HP but they all show to come with the external USB connector for the mouse. I do not see this on my computer anywhere, I think it is build in. Can someone tell me where this USB is or if I have one on my model computer. It is a 23-k010 all in one. I have looked all over it and do not see one. Thanks so much for any help and answers.

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Jeet_singh
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Message 2 of 2
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HP Recommended

Hi @That1CountryGrl,

 

Thank you for visiting the HP Forums! A great place where you can find solutions for your issues with help from the community! I came across your post and wanted to assist you. I understand you are having issues with your wireless mouse not working on your HP PC. Don't worry as I have a few suggestions which should help you resolve this issue.

 

To provide you with an accurate solution, I'll need a few more details:

Have you tried to use an alternate mouse to check if that works?

Have you tried to re-synchronize the keyboard and the mouse?

What happens when you boot the computer into the recovery manager screen does the mouse works?

 

In the meantime, let's try these steps here: 

 

Perform a Hard reset on the PC: 

Many startup errors and other problems can be resolved by decreasing the amount of power stored in hardware components. Decreasing stored power is sometimes referred to as a "Hard Reset". Use the following steps to perform a hard reset on a computer:

  1. If Windows is open, click Start and then Shutdown.

    If Windows is not open and the computer has power, press and hold the power button on the computer until the computer shuts off.

  2. With the power off, disconnect the power cord from the back of the computer.

  3. With the power off and the power cord disconnected, press the power button on the computer for 5 seconds. The power light indicator on or near the power button might turn on briefly but then go out.

  4. Reconnect the power cord and turn on the power.

Next thing, I would suggest here is to try and check with aother mouse and see if that works.

 

Since you have recently replaced the batteries, I would suggest you could also try to re-synchronize the keyboard and mouse and check if that helps.

 

For more assistance, please follow the steps suggested in the support document for - HP PCs - Troubleshooting Mouse Problems (Windows 10, 😎

 

If you have followed the steps suggested and still having the issue. I would recommend you contact our HP phone support for further assistance.

 

HP Technical Support can be reached by clicking on the following link: http://h22207.www2.hp.com/us-en/?openCLC=true

(1) Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.

(2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.

(3) Once completed click the 'Show Options' icon on the bottom right.

(4) Lastly, scroll down to the bottom of the page and select 'Get the phone number.' A case number and phone number will now populate for you.

 

If you have any troubles, let me know and I will do my best to help!

 

Hope this helps, for any further queries reply to the post and feel free to join us again

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

 

If you wish to show appreciation for my efforts, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

 

Regards,

Jeet_Singh
I am an HP Employee

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