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chriscoyle
Level 2
23 6 0 1
Message 1 of 2
339
Flag Post

Mouse fereezes up and goes slow

HP Recommended
slim desktop 290-po
Microsoft Windows 10 (64-bit)

was using a logitec wireless key board and mouse  both stopped working. Started using wired keyboard and mouse that came with computer.  The mouse freezes up and stops moving. Help

1 REPLY 1
Echo_Lake
HP Support Agent
HP Support Agent
30,357 30,286 1,455 1,520
Message 2 of 2
Flag Post
HP Recommended

@chriscoyle

Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • Did this happen after a recent window or software update?
  • Have you made any hardware/software changes?
  • Have you tried any troubleshooting steps?

While you respond to that, let's try these steps: 

  • Before troubleshooting startup issues, remove or disconnect all discs and devices from the computer.

 

Firstly, perform Windows Update and HP Support Assistant: (do not skip any troubleshooting steps if you feel steps are repeating) 

To check for updates now, select the Start button, and then go to Settings  > Update & security  > Windows Update, and select Check for updates.

Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool.

  • To open the HP Support Assistant, double-click the HP Support Assistant icon https://support.hp.com/doc-images/932/c05040382.jpg.
  • Click My devices in the top menu, and then click Updates in the My PC 
  • Click Check for updates and messages to scan for new updates.
  • Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
  • Click the update name for a description, version number, and file size.
  • Select the box next to any updates you want to install, and then click Download and install.

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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