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‎11-02-2023 03:19 AM

HP Recommended

Had purchased a mouse from amazon a year ago, but is not currently working properly. The mouse is under warranty. how to proceed further? I am not able to view the serial number as well.

1 person had the same question
1 REPLY 1

‎11-21-2023 11:18 AM

HP Recommended

Hi @jaya0412,

 

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

 

I see that you are facing an issue with your HP Mouse.

 

Kindly refer to the below links to troubleshoot and let me know if that resolves the issue.

 

https://support.hp.com/us-en/document/ish_1997727-1501908-16

 

https://support.hp.com/us-en/document/ish_2025973-1600779-16

 

Also, refer to the steps on this link to update the BIOS and let me know if that resolves the issue.

 

Make sure you keep only the charger plugged in while updating the BIOS for your PC.

Click on the + sign next to BIOS and then download the file.

Open the file and follow the on-screen instructions to complete the update.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a great day ahead!

 

Irwin6

HP Support

Irwin6
I am an HP Employee

If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “Thumbs up" button!

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