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Posts: 1
Member Since: ‎04-20-2017
Message 1 of 1 (83 Views)

Mouse only working as long as keeps moving

Product Name: HP Wireless Keyboard with Mous
Operating System: Microsoft Windows 10 (64-bit)

Hi!

I've had this wireless mouse (and keyboard) for a few months.

the mouse has stopped responding. turning it off and on again makes it work for a few seconds and then it turns off (light turns off, becomes unresponsive) - unless it is kept in constant movement and then it remains working.

The accompanying keyboard that uses the same reciever works without a problem.

 

Things I've tried:

1. replacing batteries.

2. using different USB port.

3. on a different computer.

4. removing from control panel -> Device Manager

 

any ideas?

 

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