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SonshineGirl
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Message 1 of 6
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My Bluetooth capability is not being recognized on my 24-b029c

HP Recommended
24-b029c
Microsoft Windows 10 (64-bit)

Hello - My bluetooth capability is not being recognized on my 24-b029c.  I went into services and checked off automatic connection under blue tooth and restarted my computer and it did not fix the problem.  I ran the troubleshooter and it keeps telling me I do not have blue tooth capability.  This is the specs for my touch screen all in one HP:   Wireless: Wireless LAN 802.11a/b/g/n/ac (1x1) and Bluetooth® 4.0 M.2(19)(26)   

Anyone out there have a solution?

5 REPLIES 5
sandytechy20
HP Support Agent
HP Support Agent
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Message 2 of 6
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@SonshineGirl

 

Welcome to HP forums, I see that you are getting Bluetooth connectivity issue on your computer.

 

Let's start with the Hard Reset: (To release any excessive static causing the issue). 

This method works for a variety of Driver connection and ‘stuck’ program issues. 

  • Shut down the computer 

  • Disconnect all external devices - everything. 

  • Remove AC power and the battery 

  • Press and hold power button for at least 30 seconds 

  • Reconnect the AC power (only), 

  • Power on > Login 

  • Next time you shut down the system, reinstall battery and follow the below steps. 

For more steps: Click here 

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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SonshineGirl
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Message 3 of 6
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Hi Sandytechy20  - I tried your suggestion (I have a desktop all in one model so no battery to remove?) and it didn't work.  Under "services" my bluetooth stuff shows up and I've made sure it's all running - put two of them on automatic - the other wouldn't do that but I manually started it.  I ran the bluetooth trouble shooter and it tells me that bluetooth is not available on this device.  But it is  -Bluetooth 4.0 m2 is what is on my spec sheet for the system (HP Pavilion All in ONe 24-b029c).  Any other suggestions?  I've installed all my updates that have come up.  I checked for any new bluetooth driver updates - there was one on Dec. 25/17 so I tried installing that one to see if it would help - it didn't  - althouth when I restarted there was a new bios update installed again .... .  Any other suggestions?

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sandytechy20
HP Support Agent
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@SonshineGirl

 

Thanks for the reply.

I appreciate your time and effort.

 

You can refer to this HP document for more steps to fix this issue:- Click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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SonshineGirl
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Thanks again for the suggestions - I do not have bluetooth listed under by device manager.  I know this is supposed to mean I do not have bluetooth capability but I do   - I have used it in the past and it is listed on my spec sheet as noted in previous message above... ??  Thanks for any assistance you can provide...

I just looked at another suggestion - and clicked on hidden devices - I now can see my bluetooth button - the message says 

Currently, this hardware device is not connected to the computer. (Code 45)
To fix this problem, reconnect this hardware device to the computer.  
Not sure how to do this or how it got disconnected?
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Jeet_singh
Retired
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Message 6 of 6
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@SonshineGirl,

 

It looks like you were interacting with @sandytechy20, but he is out for the day & I'll be glad to help you out, 
I'm the Jeet_Singh & I'm at your service. 

 

After reviewing your post thoroughly, I see that you have tried to follow the steps suggested and unfortunately nothing has helped to resolve this issue. 

 

More over, you tried to check the device in device manager and here you get an error code 45 - For more information, please go through this support document for - HP PCs - Device Manager Information (Windows 10, 😎

 

This looks like a possible hardware failure. I'm sending out a Private message with the information you need to get this sorted,

Please check your Private message icon on the upper right corner of your HP Forums profile 

Next, to your profile Name, you should see a little blue envelope, please click on it 

 

Keep me posted,

that said, If the information I've provided was helpful, 

give us some reinforcement by clicking the solution and kudos buttons, 

that'll help us and others see that we've got the answers!

Good Luck.

Jeet_Singh
I am an HP Employee

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