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Flea-Leap
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My HP 5740 won't print from my PC but will print from my Phone

HP Recommended
Officejet 5740
Microsoft Windows 10 (64-bit)

I have had this printer and this PC for a couple years and they both worked fine [wireless].  Until yesterday.   My wife may have messed up the printer but it works fine from my cell phone.  I have tried to load new printer drivers on my PC and it won't finish the download..  I tried to load the printer drivers onto two other computers [laptops] , and neither works, either.  The PCs all "see" the printer" including ink levels etc., and in the course of running a diagnostic from the PC, the printer will print out the "Printer Status Report" but nothing else.  HP's online "Troubleshooter and "Doctor" programs are not working, and include many references to things that do not exist [e.g., "Upon restarting your computer, the System Configuration Utility window displays"; that is false]. 

 

HELP!

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asmita6658
HP Support Agent
HP Support Agent
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HP Recommended

Hi @Flea-Leap

 

Welcome to the HP Support Community. I'd be happy to assist you with the printing issue.

 

Please try these steps - 

 

Download and install HP Print and Scan Doctor, it is a Windows tool to fix printer issues. 

 

If the issue still persists, try re-installing the printer driver -

 

1. In the search box, type and open "Uninstall a Program".

2. Look for HP Printer software.

3. Right-click to uninstall.

4. In the search box, type and open “Devices and printers”.

5. In the Devices and Printers, look for your HP printer. If you see it listed right-click on it and choose “Delete” or “Remove Device”.

6. Open the run command with the "Windows key + R" key combo. 

7. Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”).

8. Click on the "Drivers" tab.

9. Look for HP Printer driver. If you see it Click on it and click “Remove” at the bottom.

10. Select Ok.

11. Select Apply and Ok on the Print Server Properties windows.

12. Close Devices and Printers Once the software and drivers are removed.

13. Restart the computer.

 

Try installing the printer using the TCP/ IP port - 

 

1.) Select “Start” and type “printers” in the search box.

2.) Choose “Printers & scanners“.

3.) Select “Add a printer or scanner“.

4.) Wait for the “The printer that I want isn’t listed” option to appear, then select it.

5.) Select “Add a printer using a TCP/IP address or hostname” , then select “Next“.

6.) Select “TCP/IP Device” in the “Device type” list.

7.) Type the hostname or the IP address of the printer. Select “Next“. To find the IP address of the printer, touch the Wi-Fi icon on the printer's control panel. 

8.) Windows should find the printer if the printer is on and configured correctly. You may have to specify more information. If prompted, Select the type of network adapter installed in the printer in the “Device Type” drop-down list. You can also click “Custom” to specify custom settings for the network printer. Select “Next“. 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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