My HP ENVY 700-214 won't connect to Wi Fi. Direct Ethernet works fine.

[VinnieMo]

Comcast Router/Modem blew. Installed replacement. Direct Ethernet connection works fine but can no longer reach Wireless network. Any ideas on how to fix this will be appreciated.

[CF4]

Hi

Has the SSID (Name of the network changed?) from comcast1  to comcast2 and you need to re-input the new name and password?

OR change the new one to suit the old one?

If in doubt please ask.

[VinnieMo]

Thanks for the response. Yes, the wireless network has a new name and password but each time I try to connect, I get a message "Can't connect to this network.

Maybe the Registry settings for WiFi got corrupted Do you or anyone else out there know how to check that?

Thanks 

[CF4]

Hi

If it is a like for like replacement then consider trying to change the router to the old network name and password,

OR setup a guest network with the old name and password.

Is it dual band 2.4 AND 5.0 Ghz and that is where the difference is?

If you can open a cmd box and type these commands as administrator...

netsh wlan show profiles

then take the name displayed above and replace %wkey% below for the details.

netsh wlan show profile name=%wkey% key=clear

[VinnieMo]

I'll never know if the solution worked because Windows got corrupted and I can't open Windows.

I appreciate your help in trying to help me fix the Wi-Fi problem. Thank you.

We can close out this problem.