cancel
Showing results for 
Search instead for 
Did you mean: 
Barelytone
New member
1 0 0 0
Message 1 of 2
1,466
Flag Post

My HP Touchscreen 520 PC has lost its Wireless wifi capability

HP Recommended
HP Touchscreen 520 PC
Microsoft Windows 10 (64-bit)

Hi all. A couple of weeks ago the 520 PC wifi just disappeared from the computer system. I check for networks and it doesnt even register anymore. Is this a software problem or perhaps a hardware issue? The ethernet cable to the Modem works fine, but we prefer the wifi capability. 

1 REPLY 1
The_Fossette
HP Support Agent
HP Support Agent
29,155 29,140 1,945 2,571
Message 2 of 2
Flag Post
HP Recommended

@Barelytone,

 

Welcome to the HP Forums!

 

It is a great way to engage, post questions and find resolutions by working with specialists in the HP community.

 

I reviewed your post and I understand that you are having issues connecting to your wireless network.

 

I’d love to help!

 

In order that I may provide you with an accurate solution, I will need a few more details.

  • When was the last time the computer was working fine?
  • Have you made any software or hardware changes on the computer?
  • Have you performed any troubleshooting steps before posting?

Meanwhile, follow below steps and check if it helps.

 

Reset the TCP/IP settings on your PC:

1. Go to your start screen/menu and type CMD.

2. Right click on the command prompt icon and chose Run as administrator.

3. In the window that opens type "netsh int ip reset resetlog.txt" without quotes, and press enter.

4. Restart your PC and test.

 

It may also help to reset the winsock catalogue:

1. Go to your start screen/menu and type CMD.

2. Right click on the command prompt icon and chose Run as administrator.

3. In the window that opens type "netsh winsock reset" without quotes, and press enter.

4. Restart your PC and test.

 

If the issue persists, follow the steps in the below link.

 

https://support.hp.com/in-en/document/c04649175

 

Let me know how it goes and you have a good day ahead.

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation