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Sharon8522
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My Office Jet Pro 8600 will not print photos

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HP Office Jet Pro 8600
Microsoft Windows 7 (64-bit)

Really frustrated and confused!! My Office Jet Pro 8600 stopped communicating with my PC, even though it was connected to my network.  I made sure my driver was updated and I rebooted my router, pc and printer and it is fine (kinda).  It will print anything from our ipads & iphones.  It will print any document from my PC... but not pictures!!   An error box comes up (4 times in a row) with a red X and says "your pictures can't be printed because of this error"... but it doesn't give me an error code???  Running windows 7 (64 bit).  Any clues??  I'd classify myself in the basic tech savy department if that helps lol.  

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DavidSMP
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Hi @Sharon8522,

 

Thanks for stopping by the HP community. A very good day to you.  I reviewed the post regarding issues with the printer not printing images. Superb description and stupendous diagnosis of the issue before posting. Kudos to you for that. 🙂

For better clarity and to assist you better I would require more information regarding this:

  • Which software is being used to print pictures?
  • Please send a screenshot or image of the same to assist you better.

For now, try these steps:

First, uninstall the software used for printing pictures.

Later install the latest updated version of the software. Then check if the issue gets resolved.

Try a different software for printing images and check if the issue gets fixed.

If the problem persists, then uninstall and reinstall the printer software by performing these steps:

  • Uninstall the printer from "programs and features" which can be accessed by doing a right-click on the Windows button (Please have the printer Off and disconnected during uninstallation.)
  • Check in device manager, if the printer is listed there, please delete it. (Right-click on the Windows button to access device manager)
  • Go to devices and printers, select any printer listed there and you will get some options on the top.
  • Click on print server properties.
  • You will get a popup, click on the drivers tab and delete all the HP printer drivers listed there if any.
  • Delete all the instances of your printer listed in devices and printers.
  • Restart the PC.
  • Once the PC is on the desktop, press Win + R, it would bring a Run dialog box,
  • Type %temp% in the run box and click Ok or hit the Enter button.
  • It would bring up the temporary files folder. Delete the files in the folder (You might not be able to delete all the files).
  • If possible, delete the printer from the registries using Regedit or using any other 3rd party application.
  • Ignore the Regedit option if it cannot be done.
  • Restart the PC again.

Then download the latest full feature driver from http://hp.care/2syjMIg and install it on the computer after selecting the correct operating system.

Connect the printer to your computer only when the setup prompts for the printer.

This should do the trick for you.

 

Finally, you could also install the Windows built-in drivers by following the instructions from this link: http://hp.care/2o3acvHon how to do it.

This will fix the issue for you.

 

Please perform all these steps patiently as it is critical to resolving the issue. The trick is to remain patient, Going by your technical expertise and competence I am sure you will be able to perform these steps without breaking a sweat. 

 

Hope this helps. Let me know how it goes. To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as Accepted Solution as it will help several others with the same issue to get it resolved without hassles.

Take care and have a blessed week ahead. 🙂

Cheers!

 

DavidSMP
I am an HP Employee

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