cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Bobbyboy56
New member
1 0 0 0
Message 1 of 2
214
Flag Post

My WI-FI adapter/driver

HP Recommended
HP All-in-One - 20-c028
Microsoft Windows 10 (64-bit)

My 
HP All-in-One - 20-c028 had built in WI-Fi when I purchased it. WHen I got a new NET privider they had to have me hardwire/ethernet hookup to run speed tests. AFter they left, I left it hard wired. WHen I went to move the computer and removed the ethernet cable, my computer is suddenly no longer Wi-FI compatible. I only have the option of dial up or ethernet. Would appear my wi-Fi adapter/driver has vanished. I have went to the HP Support and attempted to re download the available drivers on there, it will start the process and then just stop. WHat do I need to do to fix this issue?

1 REPLY 1
asmita6658
HP Support Agent
HP Support Agent
14,452 14,383 1,441 1,805
Message 2 of 2
Flag Post
HP Recommended

Hi @Bobbyboy56

 

Welcome to the HP Support Community. 

 

Try these steps -

 

Step 1 Network Troubleshooter -
1) In the search box, type and open "Troubleshooter".
2) Click on "Network and Internet".
3) Click on "Internet Connections". 

 

Step 2 Re-install the Network Adapter -
1) In the search box on the taskbar, type Device Manager, and then select Device Manager from the list of results.
2) In Device Manager, select Network adapters > the network adapter name.
3) Right-click on the network adapter, and then select Uninstall device > Delete the driver software for this device check box > Uninstall.
4) Restart the computer. 

 

Try updating the driver by connecting the ethernet cable - 

 

Step 3 Windows Updates - 

1) In the search box, type and open Windows Updates. 
2) Check for updates. 
3) If the updates are available, click on install and restart the computer. 

 

Step 4 HP Support Assistant Updates - 

1) In the search box, type and open HP Support Assistant. 
2) Check for updates. 
3) If the updates are available, click on install and restart the computer. 


Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

Asmita
I am an HP Employee

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation