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Sannab
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Message 1 of 3
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My computer will not talk to my new HP4650 printer

HP Recommended
HP4650 All in one printer
Microsoft Windows 10 (32-bit)

Geek squad installed the printer.  Printer has found wifi.  PC can not talk to printer.  PC finds Wi FI but not printer.   I don't know what to do next.

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banhien
Level 19
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Message 2 of 3
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HP Recommended

Hi,

Welcome to HP Support Forum. Firstly, please download an run the following tool:

      http://ftp.hp.com/pub/printers/hppsdr/HPPSdr.exe

It may fix the problem for you. If not, post back full error message(s).

Regards.

BH
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CF4
Level 9
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Message 3 of 3
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HP Recommended

Hi

 

First of all I would note the IP address of the PC and then the Printer.

 

Then I would try and ping the printer from the PC.

 

YOU PING THE  IP ADDRESS OF THE PRINTER & NOTE THE RESPONSE.

 

If you get a positive response then try adding a new printer using the IP address of the printer.

 

If in doubt please ask.

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