cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Twchnoobie
Level 1
6 4 0 0
Message 1 of 10
708
Flag Post

My laptop is not showing wifi connection at all

HP Recommended
HP640

It has been happening since 1 year 

Tags (1)
9 REPLIES 9
The_Fossette
HP Support Agent
HP Support Agent
29,155 21,003 1,966 2,659
Message 2 of 10
Flag Post
HP Recommended

@Twchnoobie,

 

Welcome to the HP Support Community!

 

I assure you I will try my best to get this sorted.

 

In order that I may provide you with an accurate solution, I will need the product number and the exact model for your computer.

 

Follow the steps in the below article to find the product details.

 

https://support.hp.com/us-en/document/c03754824

 

Look forward to hearing from you and you have a great day!

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No
Twchnoobie
Author
Level 1
6 4 0 0
Message 3 of 10
Flag Post
HP Recommended

Model HP540

Product number  FS279AA#ACJ

Was this reply helpful? Yes No
The_Fossette
HP Support Agent
HP Support Agent
29,155 21,003 1,966 2,659
Message 4 of 10
Flag Post
HP Recommended

@Twchnoobie,

 

What is the operating system you are using?

 

Meanwhile, follow the below steps and check if it helps.

 

Reset the TCP/IP settings on your PC:

1. Go to your start screen/menu and type CMD.

2. Right click on the command prompt icon and chose Run as administrator.

3. In the window that opens type "netsh int ip reset resetlog.txt" without quotes, and press enter.

4. Restart your PC and test.

 

It may also help to reset the winsock catalogue:

1. Go to your start screen/menu and type CMD.

2. Right click on the command prompt icon and chose Run as administrator.

3. In the window that opens type "netsh winsock reset" without quotes, and press enter.

4. Restart your PC and test.

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No
Twchnoobie
Author
Level 1
6 4 0 0
Message 5 of 10
Flag Post
HP Recommended

Sorry 😟 it did not work 

My pc is working on win 10 

Was this reply helpful? Yes No
The_Fossette
HP Support Agent
HP Support Agent
29,155 21,003 1,966 2,659
Message 6 of 10
Flag Post
HP Recommended

@Twchnoobie,

 

I see that there are no drivers available for Windows 10 for your computer as it is pretty old. 

 

Are you able to connect to the internet using LAN cable? If yes, then I recommend you install all the Windows updates and Windows updates will also update the drivers for your computer and check if it helps.

 

Here is how it is done.

 

  1. Select the Start (Windows) button from the bottom-left corner.
  2. Go to settings (gear icon).
  3. Select the Update and Security icon.
  4. Choose Windows Update tab in the sidebar (Circular arrows)
  5. Select Check for updates. If there is an available update, it will begin downloading automatically.

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No
Twchnoobie
Author
Level 1
6 4 0 0
Message 7 of 10
Flag Post
HP Recommended

It says I'm up to date

And my windows crashed recently and when I installed windows 10 wifi was working

Was this reply helpful? Yes No
The_Fossette
HP Support Agent
HP Support Agent
29,155 21,003 1,966 2,659
Message 8 of 10
Flag Post
HP Recommended

@Twchnoobie,

 

Run a test on the wireless card following the steps in the below article and let me know the result.

 

https://support.hp.com/in-en/document/c03467259

 

Cheers!

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No
Twchnoobie
Author
Level 1
6 4 0 0
Message 9 of 10
Flag Post
HP Recommended

I did the diagnostic test there was short drive failure and wifi problem still not resolved

 

Was this reply helpful? Yes No
Echo_Lake
HP Support Agent
HP Support Agent
29,490 29,420 1,413 1,478
Message 10 of 10
Flag Post
HP Recommended

@Twchnoobie

Thank you for posting back. 

 

As we have limited support boundaries in the support community as of now. I would request you to reach out to our Support and our Support Engineers should be able to check the available service options in order to diagnose the computer physically. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/​​​​​​​

ECHO_LAKE
I am an HP Employee

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation