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‎11-06-2019 10:19 PM

HP Recommended
Product: Pavilion All-in-one Pc
Operating System: Microsoft Windows 10 (32-bit)

I recently opened the pc (it’s 4 years old) and I when I tried to connect the keyboard it wouldn’t turn on

2 REPLIES 2

‎11-09-2019 11:31 AM

HP Recommended

@5pencer

 

To assist you better please provide me with the complete Computer Model or Product Number

 

You can refer to this Link: hp.care/2bygf7l for help in locating the Product Number.

 

Thank you

KrazyToad
I Am An HP Employee

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‎11-10-2019 03:16 AM

HP Recommended

Have you changed the batteries? Does the mouse use the same receiver?

Is there a pairing button on the receiver and on the keyboard? If so you could try re-pairing them.

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