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HP Recommended
Pavillion 20-b014-alll-in-one
Microsoft Windows 10 (32-bit)
It's impossible to utilize hp's trouble shooting tips because I cant get any wifi. It doesn't let me sign in. There is a redX over the wifi icon. Also there is no wifi key on my keyboard just windows key. I have a hp printer, iPhone, and iPad. All get excellent wifi. All are in my room I disconnected everything as it was one of the tips but that did nothing. It worked fine up to 3 was ago now nothing I've all the troubleshooting steps I knew already to no avail. I can't get to the modem as it is in my landloards office downstairs and they are never in. They are not doing anything to help Icannot afford chat fee or call a technicion I'm grasping for help from you thank you
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HP Recommended

Hi @Redewi11,


Good Day. Thank you for taking an interest in the HP community. I understand that the computer has Wi-Fi connectivity issues. I will be really glad to assist you here. Smiley Happy

Fabulous description and superb diagnosis of the issue before posting. Kudos to you for that. Smiley Happy

For better clarity and to assist you better, I would require more information regarding this:

  • Did this happen after a windows or software update?
  • Did you check with a hard-wired Ethernet cable to see if it goes online on a wired connection?

For a start please try these steps:

  • First, check if the computer connects using a hardwired Ethernet cable on a wired connection

If it does please perform these steps:

  • Right-Click on start button> click device manager> expand Network adapters>then select the network drivers that are listed and right-click on it and uninstall the drivers.
  • Then restart the computer and check if the issue gets fixed.
  • If it continues, follow the prescribed steps from his guided troubleshooter:  and that should fix things for you as long as there are no hardware issues with the computer.
  • Please perform all the prescribed steps from this link:
  • also to try and resolve the issue.
  • Please ensure that you use your IPad or Cell phone to perform these troubleshooting steps by connecting and going online as they work.

Please perform all these steps patiently as it is critical to resolving the issue. As a last resort, you could backup your files and perform a system recovery to factory settings from here  to ensure that the issue is not software related.


If it still doesn't work, A great workaround would be is to buy a USB wireless dongle from Best Buy or Staples or from Amazon or e-bay and plug it to one of the USB ports of the computer. Then connect it to the router to go online. It is very economical and cost-effective and can be ordered for a song.


Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great.  Please reach out for any issues and I'll be there to assist you. 


To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

If this helps, please mark this as “Accepted Solution as it will help several others with the same issue to get it resolved without hassles. 

Take care now and have a splendid week ahead. Smiley Wink

I am an HP Employee

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