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Rmescall
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Message 1 of 8
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Network Connection Is Lost after HP Restart

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HP 1NT88UA#AA
Microsoft Windows 10 (64-bit)

Everytime I restart my HP notebbok (e.g., after Windows updates), my network connection is lost.  I cannot even find what neworks are available.  I have the Realtek RTL8188EE 802.11 bgn Wi-Fi adapter.  Please help me to resolve this issue.

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The_Fossette
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Message 2 of 8
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@Rmescall,

 

Welcome to the HP Forums!

 

It is a great way to engage, post questions and find resolutions by working with specialists in the HP community.

 

I reviewed your post and I understand that you are having issues connecting to your wireless network.

 

I’d love to help!

 

In order that I may provide you with an accurate solution, I will need a few more details.

  • When was the last time the computer was working fine?
  • Have you made any software or hardware changes on the computer?
  • Have you performed any troubleshooting steps before posting?

Meanwhile, follow the below steps and check if it helps.

 

Reset the TCP/IP settings on your PC:

1. Go to your start screen/menu and type CMD.

2. Right click on the command prompt icon and chose Run as administrator.

3. In the window that opens type "netsh int ip reset resetlog.txt" without quotes, and press enter.

4. Restart your PC and test.

 

It may also help to reset the winsock catalogue:

1. Go to your start screen/menu and type CMD.

2. Right click on the command prompt icon and chose Run as administrator.

3. In the window that opens type "netsh winsock reset" without quotes, and press enter.

4. Restart your PC and test.

 

If the issue persists, follow the steps in the below link.

 

http://hp.care/2c86VnP

 

Let me know how it goes and you have a good day ahead.

 

If the solution provided helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. Your feedback counts!

 

Take care!

 

Cheers!

The_Fossette
I am an HP Employee

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Rmescall
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Message 3 of 8
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Thank you for your prompt response... I isolated the root cause (losing my network connection during Windows restart).  I noticed that when I removed the additional USB hardware I have (i.e., wireless Logitech mouse and bluetooth adapeter), the problem goes away.

 

Is there I way I could prevent this from occuring?  I do need these USB devices for the obvous reasons....  many thanks once again for your prompt and kind assistance.

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The_Fossette
HP Support Agent
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@Rmescall,

 

Perfect, I am really glad to hear that! 

 

I would like to inform you that the wireless mouse also uses wireless radio waves to communicate with your computer and the device and in turn, it may cause interference. I recommend you try using a wired mouse. In case want to use the wireless mouse, I recommend you change the channel on your router and check if it helps.

 

If any other questions arise, please feel free to write back to me.

 

If the solution provided helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. Your feedback counts!

 

Good day! Take care 🙂

 

Cheers!

 

The_Fossette
I am an HP Employee

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Rmescall
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As you suggested, I had changed the wireless channel to what I think is the best (using a network monitoring tool that I have) but unfortunately I am still losing my network connection once I do the Windows restart.

 

May you again assist me in resolving this issue?  Many thanks once again for your prompt and kind assistance.

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Riddle_Decipher
HP Support Agent
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@Rmescall

It looks like you were interacting with @The_Fossette, but he is out for the day & I'll be glad to help you out, 

I'm the Riddle_Decipher & I'm at your service. 

 

I reviewed your concern and the entire conversation, did some research and here's what I recommend:

 

If the issue persists with loosing internet access only when the PC is restarted,
The best way to resolve the issue is by using the HP Guided Troubleshooter: 

Click here to access it (simply select your description of the issue from the bottom of the screen to gain access to the next set of steps that should resolve your concern).

 

Reinstall the network adapter drivers:
1. Download the drivers from here but do not run them yet.
2. Go to your start screen/menu and type Device Manager.
3. Expand Network adapters.
4. Right click on the wireless adapter and choose Uninstall.
5. Run the downloaded drivers from step 1.
6. Restart your PC and test.

 

Keep me posted,

If the information I've provided was helpful, 

Give us some reinforcement by clicking the solution and kudos buttons, 

That'll help us and others see that we've got the answers!

Good Luck.

Riddle_Decipher
I am an HP Employee

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Rmescall
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I did all of your recommended steps including these following steps but unfortunately my network connection is still missing after the Windows 10 restart (this issue is not present if I do  placed it "SLEEP" or "SHUTDOWN" power mode.  Kindly assist me again...  I hate to do a Windows reset unless there is a way that my installed programs, documents, etc., and all the Windows updates are not lost.
 
  1. Checked that there are no IRQs conflicts after installing my other devices (i.e.., wireless mouse, bluetooth adapter, etc.);
  2. Changed WiFi channel to a "less-traffic" one (this slighlty improved my network connectivity);
  3. Re-installed wireless adapter drivers;
  4. BIOS defaults restored;
  5. Used HP Guided Troubleshooter".
Many thanks once again for your prompt and kind assistance.
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Riddle_Decipher
HP Support Agent
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Message 8 of 8
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@Rmescall

Thank you for replying with this detailed response 😉 

I appreciate your time and efforts,

 

If you've already done all the steps recommended apart from resetting windows,

I suggest using the HP Recovery media to create a backup of all your data and than proceed with re-installation/resetting windows: Click here for instruction on backup.

And then, Click here for steps on reinstalling windows.

 

Alternatively, you could get yourself an external USB wireless adapter and use that instead of resetting windows or replacing internal parts, as its much easier and portable,

you could get one at the local store near you, although, this is just my personal suggestion to save your time.

 

If you would like to thank me for my efforts to help you, 

 feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below, 

Followed by clicking on the "Accept as solution" button.

Have a great day!

Riddle_Decipher
I am an HP Employee

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