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HP Recommended
Up envy model 17m-ce1013dx

Internet keeps dropping and won’t let me connect every time the internet connects it keeps dropping when I try to go to a website. I tried resetting my whole computer and that didn’t work 

1 REPLY 1
HP Recommended

@HeatgerDuVall Welcome to HP Community!

 

I understand that the internet keeps dropping. 

 

Do not worry. Let's work together and get this issue addressed.

 

Here's a guided troubleshooter that will help fix this issue: Click here 
 

Try these steps: 

 

Go to Device manager > select the WIFI drivers under network adapter> Right click go to properties  > Under properties go to Power Management Tab> Uncheck  "Allow the computer to turn off this device to save power". 

 

If the issue persists, continue with the below steps: 

  • If your computer has a wireless key or button on or near the keyboard and the wireless activity light is off or amber in color, then press the key or button to enable your wireless adapter. This key might be the F10 key, F12 key or labeled with a symbol of an airplane. 

  • If wireless activity comes on or the activity light turns blue, you have enabled wireless on your system. Try connecting to the Internet again. If problems persist, continue using these steps. 

Keep us posted,

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Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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