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emtcheu
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Message 1 of 6
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Solved!

No Adapter found

HP Recommended
HP PC Tout-en-un 24-f0093nf - 23,8" FHD - AMD A9-9
Linux

Hello everyone,

 

My company have bought this week two desktop HP PC All-in-one 24-f0093nf - 23,8" FHD - AMD A9-9 which came with windows 10 and work perfectly. We changed the OS to Ubuntu18.04 and now the computer does not have an adapter on wifi settings and the keyboard does not also work, only the mouse. Can you please help me to resolve it? Excuse my poor english and thanks in advance.

1 ACCEPTED SOLUTION

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Lil_Boy_Blue
Level 12
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Message 4 of 6
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Hi

You have a Realtek 8821 CE  I believe.

 

So now you look for a driver.

Search engine or

Ubuntu forums.

 

 

 

 

View solution in original post

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Lil_Boy_Blue
Level 12
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Message 2 of 6
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HP Recommended

Hi

http://partsurfer.hp.com/Search.aspx?searchText=4DU70EA

915620-001WLAN - RT CHOPARD AC 1x1

 

 

####

Credit to Bapoumba, Ubuntu Forums
When troubleshooting wireless, it's important that your system is fully updated by opening a terminal, CTRL+ALT+T. Using a wired internet connection, please run:
Code:

sudo apt update
sudo apt dist-upgrade

and reboot if necessary.

If the issues persist, it is recommended that you install pastebinit, by running:
Code:

sudo apt install pastebinit

This will enable the wireless script to, upon your approval, upload the obtained data to pastebin, creating at the same time a link to it in your terminal, permitting you to paste it to a forum thread.

Once that's done, download and run the wireless info script, which will gather information to help diagnose your system. You can run it using this command:
Code:

wget -N -t 5 -T 10 https://github.com/UbuntuForums/wireless-info/raw/master/wireless-info && \
chmod +x wireless-info && \
./wireless-info

It will create the file "wireless-info.txt" at the location it is run from, and depending on its size, an additional archive called "wireless-info.tar.gz". If you prefer, you can post the file directly to pastebin yourself. Sensitive information like MAC addresses and WPA/WEP keys are masked automatically.

If you aren't able to connect to the internet with the affected system, including via a wired connection, just navigate to this link and follow the instructions there on how to the run wireless script without an internet connection.

#########

One or more of these may ID the adapter...

ls

lsusb

lsmod

lshw

sudo ifconfig -a

sudo iwlist

 

 

If in doubt please ask.

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emtcheu
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Message 3 of 6
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Hi Lil_Boy_Blue

I follow the process you provided to me and this is the link I obtain from pastebinit: http://paste.ubuntu.com/p/CBDWXQQzDF/

what can i do now?

 

regards

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Lil_Boy_Blue
Level 12
7,692 7,643 334 729
Message 4 of 6
Flag Post
HP Recommended

Hi

You have a Realtek 8821 CE  I believe.

 

So now you look for a driver.

Search engine or

Ubuntu forums.

 

 

 

 

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emtcheu
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Message 5 of 6
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Hi Lil_Boy_Blue

Excuse me for the silence but all things are working now very well; thanks you a lot.

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Lil_Boy_Blue
Level 12
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Message 6 of 6
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Prego.

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