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HP Recommended

Bluetooth doesn't seem to be detecting any devices, visited MS support and they suggested that 

"Probably the Bluetooth does not work because from your manufacturer there are only drivers for your PC up to Windows 10, there are not for Windows 11, so it is likely that the Bluetooth drivers you have are not compatible with Windows 11."

is there any solution to this?
7 REPLIES 7
HP Recommended

Hi:

 

What model Wi-Fi adapter does your PC come with?

 

While there may not be W11 drivers on your PC's support page, they may exist for the Wi-Fi adapter from another model PC that does have W11 drivers.

HP Recommended

Xed12_0-1679789638698.png

BTW i also tried to use a bluetooth dongle but it has stopped working (contacted the manufacture and they said it's a problem with the drivers

HP Recommended

Here are the latest W10/W11 drivers for the RTL8821CE wifi adapter:

 

Wi-Fi:

 

2024.10.228.1     01/31/2023

 

https://ftp.hp.com/pub/softpaq/sp144501-145000/sp144871.exe 

 

Bluetooth:

 

1.9.1051.3004

 

https://ftp.hp.com/pub/softpaq/sp143501-144000/sp143863.exe

 

If there is no Bluetooth device manager category showing up at all in the device manager, it is unlikely the Bluetooth driver will install.

 

Unfortunately, I don't know how you will get the Bluetooth to show up if it isn't.

 

 

HP Recommended

Bluetooth device manager is already present with my current drivers (it's just that they just keep on loading when attempting to connect a new device)

HP Recommended

That's the latest one I gave you...good for W11 as I indicated.

 

https://support.hp.com/soar-attachment/512/col114358-ob-302899-1-ob-302899-1_sp143863_releasedoc.htm...

 

If that didn't fix the problem, unfortunately I don't have any other suggestions for you to try.

 

 

 

 

HP Recommended

unfortunately, it didn't. Thank for the help th

HP Recommended

You're very welcome.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.