• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
HP Touchsmart XL731
Microsoft Windows 10 (64-bit)

Hello. My desktop recently crashed during an update and, for a time after that, would refuse to start. Anytime I would try to start, it would get stuck on the HP startup screen. At one point I was able to boot up in safe mode, at which point the computer automatically reversed the failed updates and allowed me to restart normally. However, it has ceased to recognize the internet networks that were previously set up. There doesn't even appear to be the Wi-Fi button in the taskbar, which is where we had previously turned the Wi-Fi on and off (there is no connectivity button on my keyboard). Has anyone encountered this, or does anyone have ideas on how to re-establish the connection? Thanks!

1 REPLY 1
HP Recommended

@DC_8 Welcome to HP Community!

 

I understand that No Wifi settings in my control panel.

 

@DC_8 Welcome to HP Community!

 

I understand that No Wifi settings in my control panel.

  1. I have a few steps that will resolve your concern,  

  2. Do a hard reset of the notebook to see if that gets the card to show up.   

 Click here for instructions.  

  1. Reinstall the drivers from the HP website.  

  2. If the issue persists, recover the original drivers from HP/Recovery manager.  

  3. Initiate a system restore followed by a Recovery to resolve the issue.  

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.