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DC_8
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No Wifi settings in my control panel

HP Recommended
HP Touchsmart XL731
Microsoft Windows 10 (64-bit)

Hello. My desktop recently crashed during an update and, for a time after that, would refuse to start. Anytime I would try to start, it would get stuck on the HP startup screen. At one point I was able to boot up in safe mode, at which point the computer automatically reversed the failed updates and allowed me to restart normally. However, it has ceased to recognize the internet networks that were previously set up. There doesn't even appear to be the Wi-Fi button in the taskbar, which is where we had previously turned the Wi-Fi on and off (there is no connectivity button on my keyboard). Has anyone encountered this, or does anyone have ideas on how to re-establish the connection? Thanks!

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praveen196
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@DC_8 Welcome to HP Community!

 

I understand that No Wifi settings in my control panel.

 

@DC_8 Welcome to HP Community!

 

I understand that No Wifi settings in my control panel.

  1. I have a few steps that will resolve your concern,  

  2. Do a hard reset of the notebook to see if that gets the card to show up.   

 Click here for instructions.  

  1. Reinstall the drivers from the HP website.  

  2. If the issue persists, recover the original drivers from HP/Recovery manager.  

  3. Initiate a system restore followed by a Recovery to resolve the issue.  

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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