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philmeredith
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Solved!

No Wifi, worked last night but this morning nothing

HP Recommended
HP All in One 22
Microsoft Windows 10 (64-bit)

I used my PC last night, on wireless connection, woke this morning to use, windows updated and now I have no Wireless capability.

Currently its access is via a wired connection to enter this.

I have searched for wireless adapter/Airplane Mode but nothing shows, it can't even find available networks.

in addition, this PC was purchased 5 days ago.

 

Can anyone help please?

1 ACCEPTED SOLUTION

Accepted Solutions
Riddle_Decipher
HP Support Agent
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Message 2 of 4
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@philmeredith Have you run a wireless card test on your computer?

 

Download and install the HP Hardware diagnostics tool from this link

Once installed, shut down your computer.

Wait for a minute. 

Turn the computer On and keep tapping F2 repeatedly on startup to enter system diagnostics. 

Select the component test and run a wireless test on your computer. 

Refer to this HP Article for assistance. 

If the test fails or does not detect the wireless card, it could be faulty.

If it passes the tests, install all available windows and HP updates using a wired network to resolve the issue.

 

P.S: Welcome to HP Community 😉

 

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.

Riddle_Decipher
I am an HP Employee

View solution in original post

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3 REPLIES 3
Riddle_Decipher
HP Support Agent
HP Support Agent
31,166 21,213 2,622 4,102
Message 2 of 4
Flag Post
HP Recommended

@philmeredith Have you run a wireless card test on your computer?

 

Download and install the HP Hardware diagnostics tool from this link

Once installed, shut down your computer.

Wait for a minute. 

Turn the computer On and keep tapping F2 repeatedly on startup to enter system diagnostics. 

Select the component test and run a wireless test on your computer. 

Refer to this HP Article for assistance. 

If the test fails or does not detect the wireless card, it could be faulty.

If it passes the tests, install all available windows and HP updates using a wired network to resolve the issue.

 

P.S: Welcome to HP Community 😉

 

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.

Riddle_Decipher
I am an HP Employee

Was this reply helpful? Yes No
philmeredith
Author
New member
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Message 3 of 4
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It turned out that the latest Microsoft updates and patches had removed all the drivers, I managed to update the HP Bios and rectified the problem and no further issues have arose.

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Riddle_Decipher
HP Support Agent
HP Support Agent
31,166 21,213 2,622 4,102
Message 4 of 4
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@philmeredith Thank you for the update,

I appreciate your time and efforts, 

 

I'm glad I could contribute to identifying and leading you towards the solution.

 

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.

 

Riddle_Decipher
I am an HP Employee

Was this reply helpful? Yes No
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