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MajorBear
New member
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Message 1 of 2
383
Flag Post

No Wifi

HP Recommended

Greeting and thank you for your time.

 

Issue is I cannot connect to the internet. Checked my device manager and all network is there. However, I can't see any of the network from my icon or network hub.

 

How can correct this issue?

 

Respectfully,

Major BeaIMG_20181114_174655.jpg

 

IMG_20181114_174724.jpg

 

IMG_20181114_174756.jpg

 

1 REPLY 1
asmita6658
HP Support Agent
HP Support Agent
14,452 14,383 1,441 1,810
Message 2 of 2
Flag Post
HP Recommended

@MajorBear
 
Greetings!
 
Welcome to the HP Community. This is a great place to get support, find answers and tips to your technical queries. 

 

I'd be glad to help! 

 

As I understand, there's an issue with the connectivity. However, for an accurate solution I'll need more details:

 

1) What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824 
(Ensure you do not share any of your personal information such as serial, phone number, email ID, etc.)
2) Have you attempted any steps on your own before posting on the HP Forums?
3) Do you have any other devices connected to the same network?

 

In the meantime, let's try these steps -

 

Step 1 Network Troubleshooter -
1) In the search box, type and open "Troubleshooter".
2) Click on "Network and Internet".
3) Click on "Internet Connections". 

 

Step 2 Run Network commands -
1) In the search box on the taskbar, type Command prompt, press and hold (or right-click) Command prompt, and then select Run as administrator > Yes.
2) At the command prompt, run the following commands in the listed order, and then check to see if that fixes your connection problem:
Type
netsh
winsock reset and press Enter.
Type
netsh int
ip reset and press Enter.
Type ipconfig /release and press Enter.

Type  ipconfig /renew and press Enter.
Type  ipconfig
/flushdns and press Enter.

 

Step 3 Re-install the Network Adapter -
1) In the search box on the taskbar, type Device Manager, and then select Device Manager from the list of results.
2) In Device Manager, select Network adapters > the network adapter name.
3) Right-click on the network adapter, and then select Uninstall device > Delete the driver software for this device check box > Uninstall.
4) Restart the computer. 

 

Let me know how that goes.

 

 

To thank us for our efforts to help you, click here to access your public post and Select - "Accept as solution" and click on the purple "Thumbs up". 


Have a great day!

 

 

 

Asmita
I am an HP Employee

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