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Dylan44
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Message 1 of 7
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No Wireless Connection

HP Recommended
HP ENVY 23

A couple months ago, my HP ENVY 23 All-In-One stopped connecting to wifi. It is currently running windows 10. It is currently able to run a connection via ethernet. There is no option that shows up for connecting to wifi. The only options provided are ethernet, VPN, and a broadband connection. Under the network and internet settings, there is not even an option for wifi. The displayed options are :

Status

Ehternet

Dial-up

VPN

Data Usage 

Proxy

 

I have tried restarting the router, (which works fine with all other deviced in the house), tried restarting the computer, neither of which worked. The HP website said that the computer of keyboard may have a button on it for internet connectivity (mine does not have any such button.) 

I also tried the suggested route of device manager > network network adapters, trying to see if any drivers needed to be updated. They are all up to date. My router does not show up at all on here, so that solution didn't work for me.

I've looked through several of these forums and through the HP website, and found no help yet. Thank you for any responses, and I look foreward to hearing from you

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6 REPLIES 6
Lil_Boy_Blue
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Message 2 of 7
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Hi

 

Make, Model and OS please.

Is it one of these?

https://support.hp.com/us-en/product/hp-envy-23-c000-all-in-one-desktop-pc-series/5295893

 

You may be missing a WiFi button driver?

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Dylan44
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Message 3 of 7
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I'm not sure what a wifi button driver is. My computer model is: HP ENVY 23 TouchSmart All-in-One Desktop PC (ENERGY STAR). It is running windows 10 HOME with version 1803

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Lil_Boy_Blue
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Message 4 of 7
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Hi

So it might be, but there are a dozen or so different AIO models sold in several countries, not excluding England.

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Dylan44
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Message 5 of 7
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Thanks for the quick response. But what can I do to fix the WIFI?

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Lil_Boy_Blue
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Message 6 of 7
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HP Recommended

Don't know.

 

I have a WiFi button, F12, and if that is not working then neither is the WiFi, tSohe aeroplane symbol.

You apparently don't have one.

 

Copy and Paste into Notepad,
Save as A2Z.bat
Double click to run.


@ECHO THIS MAY HELP TO REPAIR / RECTIFY,
@ECHO VERY, SIMPLE NETWORK DIFFICULTIES.
@ECHO BOTH ETHERNET & WIRELESS PROBLEMS.
@ECHO THE RESULTS WILL VARY ACCORDING TO
@ECHO YOUR CONFIGURATION AND USER LEVEL.
@ECHO A RE-BOOT MUST BE DONE AFTER DOING
@ECHO SOME OF THE CHECKS OPTIONED BELOW.
@ECHO....................................
:MENU
@ECHO TYPE IN YOUR PREFERRED MENU CHOICE
@ECHO....................................
@ECHO.
@ECHO A - PING_LO Ping test to 127.0.0.1
@ECHO B - PING_TO Pinging out to 8.8.8.8
@ECHO C - GET_IFS Display each Interface
@ECHO D - DNSFLSH Flush out DNS Register
@ECHO E - DNS_REG Register new DNS value
@ECHO F - IPvFOUR Reset to remove errors
@ECHO G - IP_RNEW Force/Renew IP address
@ECHO H - IPv_SIX Reset to remove errors
@ECHO I - NB_STAT NETBIOS -Renew -Repair
@ECHO J - DIS_HEU Disable TCP Heuristics
@ECHO K - SH_ETH0 Display ETH0 interface
@ECHO L - DR_WLAN Drivers WLAN interface
@ECHO M - SH_WLAN Display WLAN interface
@ECHO N - NS_LKUP Shows your Name Server
@ECHO O - GET_MAC Obtain MAC address(es)
@ECHO P - GTMAC-A Create address(es)-TXT
@ECHO Q - IP_CONF Display Network Config
@ECHO R - IPCNF-A All Network Config-TXT
@ECHO S - SYS_SUM System Summary Display
@ECHO T - INFO_32 Shows MSINFO32 Screens
@ECHO U - NETSTAT All Network Statistics
@ECHO V - NSTAT-A Show Network Stats-TXT
@ECHO W - WINSOCK Reset to remove errors
@ECHO X - PROFILE Displays SSID listings
@ECHO Y - WIFIKEY Displays as clear text
@ECHO Z - FINISHD Close this Command Box
@ECHO ...................................
@ECHO OFF
COLOR B1
SET /P M= Press A-Z, and then ENTER:

IF /I %M%==A GOTO PING_LO
IF /I %M%==B GOTO PING_TO
IF /I %M%==C GOTO GET_IFS
IF /I %M%==D GOTO DNSFLSH
IF /I %M%==E GOTO DNS_REG
IF /I %M%==F GOTO IPvFOUR
IF /I %M%==G GOTO IP_RNEW
IF /I %M%==H GOTO IPv_SIX
IF /I %M%==I GOTO NB_STAT
IF /I %M%==J GOTO DIS_HEU
IF /I %M%==K GOTO SH_ETH0
IF /I %M%==L GOTO DR_WLAN
IF /I %M%==M GOTO SH_WLAN
IF /I %M%==N GOTO NS_LKUP
IF /I %M%==O GOTO GET_MAC
IF /I %M%==P GOTO GTMAC-A
IF /I %M%==Q GOTO IP_CONF
IF /I %M%==R GOTO IPCNF-A
IF /I %M%==S GOTO SYS_SUM
IF /I %M%==T GOTO INFO_32
IF /I %M%==U GOTO NETSTAT
IF /I %M%==V GOTO NSTAT-A
IF /I %M%==W GOTO WINSOCK
IF /I %M%==X GOTO PROFILE
IF /I %M%==Y GOTO WIFIKEY
IF /I %M%==Z GOTO FINISHD

:PING_LO
ping LOOPBACK
echo.
GOTO MENU

:PING_TO
ping 13.107.4.52
echo.
GOTO MENU

:GET_IFS
netsh interface ip show interface
echo.
GOTO MENU

:DNSFLSH
ipconfig /flushdns
echo.
GOTO MENU

:DNS_REG
ipconfig /registerdns
echo.
GOTO MENU

:IPvFOUR
netsh int ipv4 reset reset.log
echo.
GOTO MENU

:IP_RNEW
ipconfig /release
pause
ipconfig /renew
echo.
GOTO MENU

:IPv_SIX
netsh int ipv6 reset reset.log
echo.
GOTO MENU

:NB_STAT
nbtstat -RR
echo.
GOTO MENU

:DIS_HEU
netsh int tcp set heuristics disabled
echo.
GOTO MENU

:SH_ETH0
netsh lan show interfaces | more /c
echo.
GOTO MENU

:DR_WLAN
netsh wlan show drivers | more /c
echo.
GOTO MENU

:SH_WLAN
netsh wlan show interfaces | more /c
echo.
GOTO MENU

:NS_LKUP
nslookup /ns
echo.
GOTO MENU

:GET_MAC
getmac | more /c
echo.
GOTO MENU

:GTMAC-A
getmac >> c:\GM.txt
Notepad c:\GM.txt
echo.
GOTO MENU

:IP_CONF
ipconfig -all
echo.
GOTO MENU

:IPCNF-A
ipconfig -all >> C:\IP.txt
Notepad C:\IP.txt
echo.
GOTO MENU

:SYS_SUM
systeminfo
echo.
GOTO MENU

:INFO_32
msinfo32
echo.
GOTO MENU

:NETSTAT
netstat -e -r -s | more /c
echo.
GOTO MENU

:NSTAT-A
netstat -e -r -s >> NetStat.txt
Notepad NetStat.txt
echo.
GOTO MENU

:WINSOCK
netsh winsock reset catalog
echo.
GOTO MENU

:PROFILE
netsh wlan show profiles
echo.
@ECHO PLEASE NOTE any NETWORK-SSID name(s)
@ECHO that you want the PASSPHRASE(S) for.
echo.
GOTO MENU

:WIFIKEY
set /p wkey=Please type in the SSID
Please type in the SSID
netsh wlan show profile name=%wkey% key=clear
echo.
GOTO MENU

:FINISHD
EXIT
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Lil_Boy_Blue
Level 12
7,692 7,654 332 701
Message 7 of 7
Flag Post
HP Recommended

Don't know.

 

I have a WiFi button, F12, and if that is not working then neither is the WiFi, tSohe aeroplane symbol.

You apparently don't have one.

try the code below and report anything, non-personal, but may be relevant.

 

Copy and Paste into Notepad,
Save as A2Z.bat
Double click to run.


@ECHO THIS MAY HELP TO REPAIR / RECTIFY,
@ECHO VERY, SIMPLE NETWORK DIFFICULTIES.
@ECHO BOTH ETHERNET & WIRELESS PROBLEMS.
@ECHO THE RESULTS WILL VARY ACCORDING TO
@ECHO YOUR CONFIGURATION AND USER LEVEL.
@ECHO A RE-BOOT MUST BE DONE AFTER DOING
@ECHO SOME OF THE CHECKS OPTIONED BELOW.
@ECHO....................................
:MENU
@ECHO TYPE IN YOUR PREFERRED MENU CHOICE
@ECHO....................................
@ECHO.
@ECHO A - PING_LO Ping test to 127.0.0.1
@ECHO B - PING_TO Pinging out to 8.8.8.8
@ECHO C - GET_IFS Display each Interface
@ECHO D - DNSFLSH Flush out DNS Register
@ECHO E - DNS_REG Register new DNS value
@ECHO F - IPvFOUR Reset to remove errors
@ECHO G - IP_RNEW Force/Renew IP address
@ECHO H - IPv_SIX Reset to remove errors
@ECHO I - NB_STAT NETBIOS -Renew -Repair
@ECHO J - DIS_HEU Disable TCP Heuristics
@ECHO K - SH_ETH0 Display ETH0 interface
@ECHO L - DR_WLAN Drivers WLAN interface
@ECHO M - SH_WLAN Display WLAN interface
@ECHO N - NS_LKUP Shows your Name Server
@ECHO O - GET_MAC Obtain MAC address(es)
@ECHO P - GTMAC-A Create address(es)-TXT
@ECHO Q - IP_CONF Display Network Config
@ECHO R - IPCNF-A All Network Config-TXT
@ECHO S - SYS_SUM System Summary Display
@ECHO T - INFO_32 Shows MSINFO32 Screens
@ECHO U - NETSTAT All Network Statistics
@ECHO V - NSTAT-A Show Network Stats-TXT
@ECHO W - WINSOCK Reset to remove errors
@ECHO X - PROFILE Displays SSID listings
@ECHO Y - WIFIKEY Displays as clear text
@ECHO Z - FINISHD Close this Command Box
@ECHO ...................................
@ECHO OFF
COLOR B1
SET /P M= Press A-Z, and then ENTER:

IF /I %M%==A GOTO PING_LO
IF /I %M%==B GOTO PING_TO
IF /I %M%==C GOTO GET_IFS
IF /I %M%==D GOTO DNSFLSH
IF /I %M%==E GOTO DNS_REG
IF /I %M%==F GOTO IPvFOUR
IF /I %M%==G GOTO IP_RNEW
IF /I %M%==H GOTO IPv_SIX
IF /I %M%==I GOTO NB_STAT
IF /I %M%==J GOTO DIS_HEU
IF /I %M%==K GOTO SH_ETH0
IF /I %M%==L GOTO DR_WLAN
IF /I %M%==M GOTO SH_WLAN
IF /I %M%==N GOTO NS_LKUP
IF /I %M%==O GOTO GET_MAC
IF /I %M%==P GOTO GTMAC-A
IF /I %M%==Q GOTO IP_CONF
IF /I %M%==R GOTO IPCNF-A
IF /I %M%==S GOTO SYS_SUM
IF /I %M%==T GOTO INFO_32
IF /I %M%==U GOTO NETSTAT
IF /I %M%==V GOTO NSTAT-A
IF /I %M%==W GOTO WINSOCK
IF /I %M%==X GOTO PROFILE
IF /I %M%==Y GOTO WIFIKEY
IF /I %M%==Z GOTO FINISHD

:PING_LO
ping LOOPBACK
echo.
GOTO MENU

:PING_TO
ping 13.107.4.52
echo.
GOTO MENU

:GET_IFS
netsh interface ip show interface
echo.
GOTO MENU

:DNSFLSH
ipconfig /flushdns
echo.
GOTO MENU

:DNS_REG
ipconfig /registerdns
echo.
GOTO MENU

:IPvFOUR
netsh int ipv4 reset reset.log
echo.
GOTO MENU

:IP_RNEW
ipconfig /release
pause
ipconfig /renew
echo.
GOTO MENU

:IPv_SIX
netsh int ipv6 reset reset.log
echo.
GOTO MENU

:NB_STAT
nbtstat -RR
echo.
GOTO MENU

:DIS_HEU
netsh int tcp set heuristics disabled
echo.
GOTO MENU

:SH_ETH0
netsh lan show interfaces | more /c
echo.
GOTO MENU

:DR_WLAN
netsh wlan show drivers | more /c
echo.
GOTO MENU

:SH_WLAN
netsh wlan show interfaces | more /c
echo.
GOTO MENU

:NS_LKUP
nslookup /ns
echo.
GOTO MENU

:GET_MAC
getmac | more /c
echo.
GOTO MENU

:GTMAC-A
getmac >> c:\GM.txt
Notepad c:\GM.txt
echo.
GOTO MENU

:IP_CONF
ipconfig -all
echo.
GOTO MENU

:IPCNF-A
ipconfig -all >> C:\IP.txt
Notepad C:\IP.txt
echo.
GOTO MENU

:SYS_SUM
systeminfo
echo.
GOTO MENU

:INFO_32
msinfo32
echo.
GOTO MENU

:NETSTAT
netstat -e -r -s | more /c
echo.
GOTO MENU

:NSTAT-A
netstat -e -r -s >> NetStat.txt
Notepad NetStat.txt
echo.
GOTO MENU

:WINSOCK
netsh winsock reset catalog
echo.
GOTO MENU

:PROFILE
netsh wlan show profiles
echo.
@ECHO PLEASE NOTE any NETWORK-SSID name(s)
@ECHO that you want the PASSPHRASE(S) for.
echo.
GOTO MENU

:WIFIKEY
set /p wkey=Please type in the SSID
Please type in the SSID
netsh wlan show profile name=%wkey% key=clear
echo.
GOTO MENU

:FINISHD
EXIT

 

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