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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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- HP Community
- Desktops
- Desktop Wireless and Networking
- No internet connection

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03-16-2024 10:43 PM
Setting up a new desktop. After confirmed several keyboard questions, jumped to the page “ connect you to a network - Ethernet 2 not connected”. The “Next” button at the bottom of page was in grey, so I couldn’t go next step, but there’s no option for going back either. I didn’t even have chance to Sep up internet connection and stucked here. All other devices can connect to internet without any problem. What should I do now?
03-19-2024 11:16 AM
Hi @Iris2202,
Welcome to the HP Support Community.
Thank you for posting your query. I will be glad to assist you.
I see that you are facing an issue with setting up your new PC.
To understand the issue and help you, please share the details listed below:
Note: Do not share any of your personal information such as serial number, phone number, email ID, etc., on your public post.
- Exact model number/product number(SKU number) of your HP Product (Click here for information on how to find the model number/product number).
- Have you tried to setup your PC by skipping connecting it to the network later for easy setup.
Take care and have a great day ahead!
Irwin6
HP Support
Irfan_06-Moderator
I am an HP Employee