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Stoffel65
New member
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Message 1 of 2
229
Flag Post

No internet with battery

HP Recommended
Pavilion 15-cw1947nd
Microsoft Windows 10 (64-bit)

Hi, my new laptop Pavilion 15-cw1947nd act strange.

 

When I am connected with mains power my Wifi network is connected and the webpages on internet are available. Also the OneDrive is available. So everything is okay.

But when I am connected with battery (so not with mains power) my Wifi network is connected but the webpages on internet are not available. Also the OneDrive is not available.

 

I hope somebody can help me.

1 REPLY 1
asmita6658
HP Support Agent
HP Support Agent
14,452 14,383 1,440 1,797
Message 2 of 2
Flag Post
HP Recommended

Hi @Stoffel65

 

Welcome to the HP Support Community. 

 

Let's try a power reset on the computer - 

 

1) Shutdown the computer.

2) Unplug all the Adapter and peripherals connected.

3) Press and hold down the power button for 15 to 20 seconds.

4) Plug-in the Adapter.

5) Try to turn on the computer.

 

Also, try updating the computer - 

 

Step 1 Windows Updates troubleshooter -

Click on this link to run Windows Updates troubleshooter.

 

Step 2 Windows Updates -

1) In the search box, type and open Windows Updates.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

 

Step 3 HP Support Assistant Updates -

1) In the search box, type and open HP Support Assistant.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

 

and update the BIOS from here

 

If the issue still persists, test the hardware -


1. Hold the power button for at least five seconds to turn off the computer.
2. Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.
3. On the HP PC Hardware Diagnostics (UEFI) main menu, click System Tests.
4. Click Extensive Test. 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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