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‎02-02-2020 08:45 AM - edited ‎02-02-2020 08:48 AM

HP Recommended
Operating System: Microsoft Windows 8.1 (64-bit)

Hello, 

recently I lost my internet connection and I’m trying everything to fix this but I can’t, I already check device manager and for network adapter but it’s still doesn’t work.

anyone can help me? 

thank you 

1 REPLY 1

‎02-04-2020 10:29 AM

HP Recommended

@Sebastian11645
Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help,  I have a few troubleshooting steps we could try to fix the issue:  
Let's uninstall the network adapter and check:

  1. Go to Device Manager.
  2. Expand the Network Adapters category.
  3. Right-click your Intel Wireless Adapter and choose to uninstall it.
  4. Make sure to select the option to Delete the driver software for this device.
  5. Follow the prompts to restart your computer and check for the network connectivity.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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