Post new question
Posts: 1
Member Since: ‎03-18-2017
Message 1 of 2 (86 Views)

No password option to connect to a secure network

Trying to connect to a wi-fi hotspot and it will not give me the option to enter the password, therefore, I cannot connect. How do I get the password option to show up?
0 Kudos
HP Support Agent
Posts: 6,308
Member Since: ‎07-27-2016
Message 2 of 2 (58 Views)

Re: No password option to connect to a secure network



Thanks for reaching out to us on HP Support Forums. Smiley Happy I came across your post and would like to help.


I understand that you're trying to connect to a wi-fi hotspot and it won't give the option to enter the password. Therefore you're unable to connect to the wifi. 


I would like to know the following information to assist you better:

  • Please let me know the exact product model no. This link will help you to find the model no:
  • What operating system (Windows, Android, etc.) are you using? Also, mention the operating system version (like Win7, Win8, Win10, etc.)
  • Are you able to connect to other non-secured wifi networks?

Based on this information, I can assist you further. Please feel free to reply. Cheers! Smiley Happy

I am an HP Employee

If you find this post helpful then you can help others find the same solution by clicking the Accept as Solution button. You can also show your appreciation, with a kudos, by clicking the Thumbs up" button!

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation