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Lino13
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Message 1 of 4
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No wifi drivers

HP Recommended
Pavilion 500
Microsoft Windows 10 (64-bit)
After turning off the power point I seem to have no wifi connections . I have tried following tutorials etc but can't find a wifi driver.
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A4Apollo
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Message 2 of 4
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Hey there! @Lino13, Welcome to HP Forums! 

 

I understand you have issues connecting to wireless from your laptop.

 

Don't worry I'm here to help you out.

 

Did you make any software or hardware changes on your PC?

 

Please provide the product number of your PC to assist you better.

 

Manually change network settings

 

Manually changing the network settings can resolve wireless connection issues. Create a restore point in Windows, and then manually change the network settings.
Using the search box on the taskbar, search for and open Create a restore point.
The System Properties window displays.
Click Create.
Type a name for the restore point, and then click Create.
Windows creates the restore point.
Using the search box on the taskbar, search for Command Prompt. In the results list, right-click Command Prompt, and then click Run as administrator.
If a User Account Control screen displays asking if you want to allow the app to make changes to your computer, click Yes.

Type the following commands one at a time, pressing Enter after each one.
netsh int tcp set heuristics disabled
netsh int tcp set global autotuninglevel=disabled
netsh int tcp set global rss=enabled
To open the TCP Global Settings, type netsh int tcp show global in Command Prompt and then press Enter.
Make sure all settings are disabled except Receive-Side Scaling State.
Close Command Prompt, reboot the system and then try to connect to the Internet.

 

 

If the issue still persists try uninstalling the wireless drivers from device manager and install the latest drivers using HP support assistant.

 

Note: Before uninstalling the wireless drivers make sure you connect the ethernet cable to your PC and then uninstall the drivers.

 

Refer this article to know more information about using HP support assistant.

 

 

Let me know if this works!

 

I hope you have a great day! 🙂

 

 

Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.

 

Click the "Kudos, Thumbs Up" on the bottom right to say "Thanks" for helping!

A4Apollo
I am an HP Employee

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Lino13
Author
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Message 3 of 4
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HP Recommended
I tried typing commands but get the response "autotuninglevel" is not recognized as an internal or external command,operable program or batch file
Product number is H5Z25AA#ABG
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sandytechy20
HP Support Agent
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Message 4 of 4
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@Lino13

 

Thanks for the help.

I appreciate your time and effort.

 

Probably you might be typing the command incorrectly.

 

If you are typing it correct and still getting the same error, 

Check if you are able to connect to the internet using ethernet.

 

However follow the below steps.

Uninstall the network driver from device manager.

Click here and refer the document to uninstall the driver.

 

And install the latest driver

Click here to download and install HP Support Assistant.

 

Let me know if that works.

Cheers.

 

 

Sandytechy20
I am an HP Employee

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