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BingBang1
New member
2 1 0 0
Message 1 of 4
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Flag Post

None of the search engines Chrome, Edge, IE will search the web even when the wireless is connected.

HP Recommended
HP Slim Desktop
Microsoft Windows 10 (64-bit)

Just purchased a HP Slim desktop with Windows 10.  System has been setup and connects to the wireless network.  When trying to search the web using any search engine I get a message stating it is not connected to the internet.  This happens each time the system goes to sleep mode or is shutdown.  To resolve, I have to reset the wireless then reset the internet IP & winsock in command prompt,

3 REPLIES 3
KrazyToad
Retired
Retired
22,744 19,075 1,374 1,456
Message 2 of 4
Flag Post
HP Recommended

@BingBang1

 

I have gone through your Post and I would like to help

 

I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

 

HPSA will automatically search for all the latest drivers for your Notebook

 

  1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

    Click Updates in the My notebook pane

  2. Click Check for updates and messages to scan for new updates.

     Updates list in HP Support Center

  3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

  4. Click the update name for a description, version number, and file size.

  5. Select the box next to any updates you want to install, and then click Download and install.

Also ensure Windows is up to date.

 

Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

 

If the issue persists please follow the instructions in this Link: https://support.hp.com/in-en/document/c06282875

 

Keep me posted how it goes

 

Thank you and have a wonderful day 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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BingBang1
Author
New member
2 1 0 0
Message 3 of 4
Flag Post
HP Recommended

Still have the same issues.  PC & software are up to date.  

The wireless icon shows connected with internet access yet all search engines say no connection available.  Still requires a manual reset in windows command prompt.

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The_Fossette
HP Support Agent
HP Support Agent
29,155 21,003 1,966 2,663
Message 4 of 4
Flag Post
HP Recommended

@BingBang1,

 

I recommend you follow the below steps and check if it helps.

 

  1. Press Windows Key + S, and type Network and Sharing Center.
  2. Click on the top result to open Network and Sharing Center.
  3. Click on Change adapter settings.
  4. Right click on Wireless Network Connection and select Properties.
  5. Click on the Configure button.
  6. Choose the Power Management tab.
  7. Uncheck the Allow the computer to turn off this device to save power.
  8. Restart your device and check if the issue persists.

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

 

The_Fossette
I am an HP Employee

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