Omen 25L Tower - Physical Ethernet NIC Disabled - Not Available in BIOS

[izzy_g]

Ordered a new rig since my laptop died from an unrecoverable BSOD.

During the onboarding process, I wasn't too surprised to see that the default way to connect the desktop to the network was with Wi-Fi (everything is Wi-Fi these days). However, after going through a series of software updates and ensuring all firmware is current, I'm very surprised to see that the LAN NIC isn't present and only the WLAN is available.

Drivers are installed, and verified to be working with the HP PC Diagnostics tool. BIOS for the Omen 25L also does not seem to show this physical component as an option. So here are my questions:

1. Does anyone know if you can enable the physical Ethernet port on the motherboard?
2. Does anyone know if there is a menu within the OMEN BIOS that needs to be enabled?
3. If the answer is no to the first two questions, what USB 3.0/USB C to Ethernet Adapters have you folks found to be effective?

Device Specifics:

Processor AMD Ryzen 7 3700X 8-Core Processor 3.59 GHz
Installed RAM 64.0 GB
System type 64-bit operating system, x64-based processor

Edition Windows 11 Pro , Version 21H2
Installed on ‎6/‎6/‎2023,  OS build 22000.2003
Experience Windows Feature Experience Pack 1000.22001.1000.0

[Gaya1239]

Hi @izzy_g,

Welcome to the HP Support Community

I understand you are facing an issue with your Omen 25L Tower - Physical Ethernet NIC is Disabled - Not Available in BIOS. Not to worry I will help you to get a resolution to resolve the issue.

To assist better:

• May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.
  
   I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[izzy_g]

@gaya123,

Per my HP Account Dashboard, the exact model and product name are as follows:

OMEN 25L Desktop GT12-0000a (ID 9NA86AV)

Product1K0B7AA

Please note that I have done/completed the standard troubleshooting steps:

• Updated firmware drivers for the motherboard
• Updated software for the Operations System
• Using Device Management, looked for the physical NIC adapter (does not show)
• Logged into the BIOS trying to enable the physical NIC (does not show)

[Gaya1239]

@izzy_g,

Thank you for your response, I really appreciate your efforts. As the issue still persists, I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!