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‎07-12-2021 02:10 PM

HP Recommended

Screen seems to stay on . After initiating computer shut down, a box named import source comes up and the blue light on bottom right on the outside of the screen won't go off. Ihave trouble when turning everything back on. I have put new batteries in wireless mouse and the keyboard. Don't know what else to do.

1 REPLY 1

‎07-22-2021 03:08 PM

HP Recommended

Hi@stephen205, Welcome to the HP Support Community!

 

May I know the Operating system using?

 

May I know the model number of the PC?

 

Please share the info I can share the troubleshooting step to resolve the issue 

 

 

Keep me posted. Happy to help!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!

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