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R1C
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Onboard 9560D2W but no Bluetooth

HP Recommended
Zbook 17 G5
Microsoft Windows 10 (64-bit)

Hi,

 

at the back it's written "Contains Intel Radio Model: 9560D2W", and in the area where to find a Wireless module it's empty (The 2 antenna plugs are in the air). So I'm thinking it's a chipset integrated to the motherboard. However it must have Bluetooth 5.1 inside.

I can't see anything to enable in the Bios, and in device manager (in Windows) Bluetooth is not detected (and no unknown devices, even when seeing hidden devices).

 

Help me please.

 

Thanks in advance.

 

Eric

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R1C
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HP Recommended

I've got a first answer to myself:

The free wireless area in for WAN (LTE) and not for WLAN (IEEE 802.11).

 

But I'm not so wrong because the Bios as confirmed me that WLAN is integrated.

 

Still noway found to activate Bluetooth.

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