• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎07-04-2022 05:12 PM

HP Recommended
Product: HP OfficeJet Pro 8740 All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

I use to be able to scan from my HP8740 printer to my PC but now it isnt working. I can still print from my computer. I am searching for my printer using the HP Smart app but after searching it says that no printers have been found. My PC is connected to my WiFi and my printer says that it is connected to the same WiFi. Why cant my PC HP Smart App find my printer

 

Category:
1 person had the same question
1 REPLY 1

‎07-07-2022 09:05 AM

HP Recommended

@Osh1846, Welcome to the HP Support Community! I’m here to help.

 

I see that you are not able to scan using the HP Smart app.

Kindly follow the steps mentioned in this document - 'Scanning is Currently Unavailable' displays in the HP Smart app (Windows, Mac)

 

Alternatively, as a workaround, you may download and use the HP Scan and Capture app from Microsoft Store to scan.

 

Hope this helps! Let me know how it goes. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

KUMAR0307
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.