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HP Recommended
HP OfficeJet Pro 8740 All-in-One Printer
Microsoft Windows 10 (64-bit)

I use to be able to scan from my HP8740 printer to my PC but now it isnt working. I can still print from my computer. I am searching for my printer using the HP Smart app but after searching it says that no printers have been found. My PC is connected to my WiFi and my printer says that it is connected to the same WiFi. Why cant my PC HP Smart App find my printer

 

1 REPLY 1
HP Recommended

@Osh1846, Welcome to the HP Support Community! I’m here to help.

 

I see that you are not able to scan using the HP Smart app.

Kindly follow the steps mentioned in this document - 'Scanning is Currently Unavailable' displays in the HP Smart app (Windows, Mac)

 

Alternatively, as a workaround, you may download and use the HP Scan and Capture app from Microsoft Store to scan.

 

Hope this helps! Let me know how it goes. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

KUMAR0307
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.