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emnolan29
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Message 1 of 3
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Solved!

Photosmart D7460 won't print on photo paper. It keeps going to main print tray

HP Recommended
Photosmart D7460
macOS 10.12 Sierra

I am trying to print photos and do all the set up on the computer to print from photo tray, but it keeps printing from the main tray.  Help

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Accepted Solutions
DevRao
Level 11
Level 11
3,480 251 280 664
Message 2 of 3
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HP Recommended

Hi,

Please check for any HP driver update by clicking the Apple icon and Then Software Update.

 

Additionally review the following steps and let me know if that may help:

  1. First make sure the Main tray is empty and only the Phototray contain a media.
  2. change the paper size setting in the Page Setup window:
    On the File menu, select Page Setup. The Page Setup window appears.
  3. Click the blue arrows next to Paper Size, select 4 x 6, and then click OK to accept the setting and close the window.
  4. Now, change the paper size and tray settings in the Print window:
    On the File menu, select Print. The Print window appears.
    NOTE: The Print window might be minimized. Click Show Details to see all available settings.
  5. In the expanded Print window, click the down arrow next to the name of the program to see the available panels.
  6. Click Paper Type/Quality. The Paper Type/Quality panel appears in the Print window.
  7. Select the Paper tab to change the paper type, the print quality, the color type, and the paper source for the print job.
  8. Click the blue arrows next to the Paper Type menu, and then select 4 x 6 Photo Paper from the drop-down menu.
  9. If you want to change the print quality for the photo, use the Quality tab to select the appropriate quality.
  10. Click the blue arrow next to Paper Source, and then select the appropriate paper tray.

Make sure to save the settings by clicking Preset > Save current settings as a Preset and try prinitng.

Although I am an HP employee, I am speaking for myself and not for HP.

--Say "Thanks" by clicking the Kudos Star in the post that helped you.
--Please mark the post that solves your problem as "Accepted Solution"

View solution in original post

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2 REPLIES 2
DevRao
Level 11
Level 11
3,480 251 280 664
Message 2 of 3
Flag Post
HP Recommended

Hi,

Please check for any HP driver update by clicking the Apple icon and Then Software Update.

 

Additionally review the following steps and let me know if that may help:

  1. First make sure the Main tray is empty and only the Phototray contain a media.
  2. change the paper size setting in the Page Setup window:
    On the File menu, select Page Setup. The Page Setup window appears.
  3. Click the blue arrows next to Paper Size, select 4 x 6, and then click OK to accept the setting and close the window.
  4. Now, change the paper size and tray settings in the Print window:
    On the File menu, select Print. The Print window appears.
    NOTE: The Print window might be minimized. Click Show Details to see all available settings.
  5. In the expanded Print window, click the down arrow next to the name of the program to see the available panels.
  6. Click Paper Type/Quality. The Paper Type/Quality panel appears in the Print window.
  7. Select the Paper tab to change the paper type, the print quality, the color type, and the paper source for the print job.
  8. Click the blue arrows next to the Paper Type menu, and then select 4 x 6 Photo Paper from the drop-down menu.
  9. If you want to change the print quality for the photo, use the Quality tab to select the appropriate quality.
  10. Click the blue arrow next to Paper Source, and then select the appropriate paper tray.

Make sure to save the settings by clicking Preset > Save current settings as a Preset and try prinitng.

Although I am an HP employee, I am speaking for myself and not for HP.

--Say "Thanks" by clicking the Kudos Star in the post that helped you.
--Please mark the post that solves your problem as "Accepted Solution"
Was this reply helpful? Yes No
DevRao
Level 11
Level 11
3,480 251 280 664
Message 3 of 3
Flag Post
HP Recommended

Hi,

 

Glad to know that the issue has been resolved.

Although I am an HP employee, I am speaking for myself and not for HP.

--Say "Thanks" by clicking the Kudos Star in the post that helped you.
--Please mark the post that solves your problem as "Accepted Solution"
Was this reply helpful? Yes No
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