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HP Recommended
Sceptre 360
Microsoft Windows 10 (64-bit)

My laptop will just power off randomly without warning and then I have to reset the wireless adapter every time I power it back up. I have recently replaced the battery 

1 REPLY 1
HP Recommended

@Mousefamily Welcome to HP Community!

 

I understand that Sceptre 360 laptop power off randomly.

 

 

Do not worry. I will try to fix the issue.

 

Have you made any changes to the computer?

When was it working before?

Are you using the external Wireless adapter?

 

Please perform the below steps and check for the result.

 

Hard Reset:

1) Shutdown the computer.  

2) Unplug all the Adapter and peripherals connected.  

3) Remove the Battery. ( not for Built-in Battery computer ) 

4) Press and hold down the power button for 15 to 20 seconds.  

5) Plug-in the Adapter and put the Battery back into the computer if it's a (removable battery)

6) Try to turn on the computer and check, If the issue persists continue next step

 

Set BIOS default and restart:

  1. Restart your notebook.
  2. During startup, press F10 repeatedly until the BIOS menu is displayed.
  3. Once the BIOS menu is displayed, press F9 to restore factory defaults.
  4. Select Yes to confirm.
  5. Press F10 to save changes and exit.
  6. Select Yes to confirm.
  7. The computer restarts using the default settings.

If the issue still persists, please update the BIOS

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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