cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Meerkat101
New member
1 0 0 0
Message 1 of 2
862
Flag Post

Solved!

Printer accessed by a neighbour

HP Recommended
HP Envy 4520 series
Microsoft Windows 10 (32-bit)

Hi, our printer was accessed by a neighbour who does not have any passwords etc for our network, how can I block this user to prevent any further access.

1 ACCEPTED SOLUTION

Accepted Solutions
WyreNut
Level 15
16,476 2,144 1,048 3,001
Message 2 of 2
Flag Post
HP Recommended

Hello, and Welcome to the HP Support Community!

 

Do you have the "Wireless Direct" feature turned ON in the printer?  I'm guessing that's how they accessed the printer.

 

If you are not using this feature, be sure to turn it off.  If you need to use it, you can add a password to block access.

 

Wireless Direct turns the printer into a wifi hotspot, visible to those living nearby.

 

Access the Network settings on the printer itself, and disable the function.

 

WyreNut

-------------------------------------------------
Former Expert in the PalmOS, WebOS, and Android sections of this Community Forum.
I am a Volunteer here, not employed by HP.

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1
WyreNut
Level 15
16,476 2,144 1,048 3,001
Message 2 of 2
Flag Post
HP Recommended

Hello, and Welcome to the HP Support Community!

 

Do you have the "Wireless Direct" feature turned ON in the printer?  I'm guessing that's how they accessed the printer.

 

If you are not using this feature, be sure to turn it off.  If you need to use it, you can add a password to block access.

 

Wireless Direct turns the printer into a wifi hotspot, visible to those living nearby.

 

Access the Network settings on the printer itself, and disable the function.

 

WyreNut

-------------------------------------------------
Former Expert in the PalmOS, WebOS, and Android sections of this Community Forum.
I am a Volunteer here, not employed by HP.
Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation