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‎06-15-2020 08:43 AM

HP Recommended
Product: hp envy

I just downloaded the whole program again because it asks me to. It won't print.  I am 70 years old and I am confused..

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1 REPLY 1

‎06-18-2020 01:56 PM

HP Recommended

@r13erry

Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • Are you able to make copies from the printer? 
  • Are you printing from your phone or computer? 
  • Which app or operating system do you have?
  • What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824

Keep me posted for further assistance.

ECHO_LAKE
I am an HP Employee

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