04-16-2017 07:38 PM
I recently switched to a new ISP, when connecting to my new wifi on the printer screen, it will ask me for the network name and then wpa2 password for the network. This is where I am having trouble, I am completely sure I know what my network password is as it is my phone number, yet every time I enter it, the printer says that it is the incorrect wpa2 password and to please try again. I don't know what else it can be as I even disconnected my laptop from the network and connected it back in using the same password I attempt to use with the printer. If anyone can help I would greatly appreciate it.
04-17-2017 10:23 AM - edited 04-17-2017 10:52 AM
Thanks for visiting the HP community. A very Good Day to you. I understand that you need assistance regarding connecting the printer to the wireless network. I’ll be delighted to assist you with this.
You are a valued HP customer and it is paramount to assist you. Superb description of the issue before posting. Kudos to you for that.
- Did you try to perform a hard reset on the computer?
For starters please perform a hard reset on the printer from this link and perform the steps mentioned in Step 1.
Then please perform a network defaults on the printer by following all the steps from this article. and check if this does the trick for you.
If it does not I will send you steps to perform a semi full reset on the printer that restores the printer to factory settings as a private message. Please keep checking your forum private message.
Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great. Please reach out for any issues and I'll be there to assist you.
To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.
If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.
Take care now and have a splendid week ahead.
I am an HP Employee
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