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gohoyas
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Message 1 of 2
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Problems with Intel Dual Band Wireless AC 3165 adapter for Desktop computer

HP Recommended
HP Pavilion 510-a000 Desktop PC series
Microsoft Windows 10 (64-bit)

Good morning. I am unable to connect at all to the internet  on my HP Pavillion desktop. The product number is V8N84AAR#ABA.  I have tried the troubleshooting via the HP Network connection and i get the message" IP not bound. 

Windows did not automatically bind the IP protocol stack to the network adapter."I think this is an issue with the wireless card because all other laptops (3), Kindles, smartphones are having no issues in connecting to the internet.   When I  turn the computer on a  limited connection appears and after entering the network password it still will not connect.

Can anyone recommend other wireless network adapters that are compatible with this desktop? I am having a hard time finding replacements online. I appreciate any replies.  Thank you

1 REPLY 1
The_Fossette
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Hi @gohoyas,

 

Welcome to the HP Forums!

 

It is a great way to engage, post questions and find resolutions by working with specialists in the HP community.

 

I reviewed your post and I understand that you are having issues connecting to your wireless network.

 

I’d love to help!

 

In order that I may provide you with an accurate solution, I will need a few more details.

  • When was the last time the computer was working fine?
  • What happens when you try connecting to your router?
  • Have you made any software or hardware changes on the computer?
  • Have you performed any troubleshooting steps before posting?

 

Meanwhile, follow the below steps and check if it helps.

 

Reset the TCP/IP settings on your PC:

1. Go to your start screen/menu and type CMD.

2. Right click on the command prompt icon and chose Run as administrator.

3. In the window that opens type "netsh int ip reset resetlog.txt" without quotes, and press enter.

4. Restart your PC and test.

 

It may also help to reset the winsock catalogue:

1. Go to your start screen/menu and type CMD.

2. Right click on the command prompt icon and chose Run as administrator.

3. In the window that opens type "netsh winsock reset" without quotes, and press enter.

4. Restart your PC and test.

 

If the issue persists, follow the steps in the below link.

 

http://hp.care/2c86VnP

 

Let me know how it goes and you have a good day ahead.

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

 

Take care!

 

Cheers!

The_Fossette
I am an HP Employee

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