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Figarob
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Message 1 of 4
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RTL8188EE 802.11 bgn wifi adapter not working correctly

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Hp notebook
Microsoft Windows 10 (64-bit)

My HP notebook with a  Realtek RTL8188EE 802.11 bgn wifi adapter can't connect to a unifi router but to a phone hotspot it can.

 

And the unifi router works perfectly, other devices can connect normally to it.

I tried everything already, even a factory restore, but with no help.

 

Has someone a suggestion of how to fix this.

 

P.S Notebook is less than a year old.

3 REPLIES 3
Riddle_Decipher
HP Support Agent
HP Support Agent
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Message 2 of 4
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@Figarob

Welcome to HP Forums, 

This is a great place to get support, find answers and tips, 

Thank you for posting your query, I'll be more than glad to help you out!

 

As I understand the WiFi adapter isn't working as it normally should,

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details: 

 

Did you attempt to install the latest drivers from HP website?

(Click here, if you haven't done that yet)

 

The best way to resolve the issue is by using the HP Guided Troubleshooter: 

https://hp.care/2eo3usz

(simply select your description of the issue from the bottom of the screen to gain access to the next set of steps that should resolve your concern).

 

Keep me posted,

If the information I've provided was helpful, 

give us some reinforcement by clicking the solution and kudos buttons, 

that'll help us and others see that we've got the answers!

Good Luck.

Riddle_Decipher
I am an HP Employee

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Figarob
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Message 3 of 4
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Sorry but nothing yet. It still doesn't work, I tried every one of the solutions but with no luck.

 

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Riddle_Decipher
HP Support Agent
HP Support Agent
31,166 31,117 2,615 3,972
Message 4 of 4
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@Figarob

Thank you for responding,

It's great to have you back 😉

 

That said, did you check for any other HP Forum posts to help resolve your concern?

If you haven't, Here's a related HP Forums post that seems to have helped others: Click here for the steps.

 

If none of the steps within the related posts have helped either, please reply back with the details of the error messages, codes, etc..(if any),

depending on your response, we should be able to provide an accurate solution.

 

If you would like to thank us for our efforts to help you, 

 feel free to give us a virtual high-five by clicking the 'Thumbs Up' icon below, 

Followed by clicking on the "Accept as solution" button.

Have a great day!

Riddle_Decipher
I am an HP Employee

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